Hexaware Technologies is a global IT services and business process services company known for accelerating digital transformation through a cloud-first, automation-led strategy. Founded in 1990 by entrepreneur Atul Nishar, Hexaware serves enterprises across banking and financial services, insurance, healthcare, travel and transportation, and professional services. Uniquely positioned with its strategy of “Automate Everything, Cloudify Everything, and Transform Customer Experiences,” the company blends engineering, data, AI, and experience design to modernize core systems and deliver measurable outcomes.
Following its acquisition by Baring Private Equity Asia (now BPEA EQT) and subsequent delisting in 2021, Hexaware operates as a privately held company focused on high-growth digital and cloud programs for global clients. Through offerings in application modernization, cloud and infrastructure, data and AI, digital engineering (including Mobiquity), quality engineering, and business process services, Hexaware is recognized as a next‑generation partner enabling faster time‑to‑value and resilient, scalable enterprise platforms.
This comprehensive guide provides essential insights into Hexaware's operations, culture, and recruitment process, equipping readers with the knowledge needed to excel in interviews and understand the company's strategic direction.
1. Company Overview
About Hexaware
Hexaware Technologies is a global provider of IT and business process services that helps enterprises modernize applications, migrate and operate on cloud platforms, harness data and AI, engineer digital products, and assure quality at scale. Founded in 1990 by Atul Nishar, the company partners with organizations across BFSI, healthcare and insurance, travel and transportation, manufacturing, and professional services.
Hexaware’s strategy centers on automation, cloud adoption, and experience transformation, supported by its proprietary accelerators and acquired digital product engineering capabilities (Mobiquity). The company became privately held after its acquisition by Baring Private Equity Asia (now BPEA EQT) and delisting in 2021, and continues to expand its global delivery, cloud, and AI-led portfolios.
| Attribute | Details |
|---|---|
| Founded | 1990, by Atul Nishar |
| Founders | Atul Nishar |
| Industry | IT consulting & business process services company |
| Headquarters | Navi Mumbai, India |
Company History
Trace Hexaware's evolution through key periods, highlighting major transformations and growth phases.
- 1990: Hexaware Technologies Limited was incorporated, marking the company’s foundation.
- 1999: Established the Insurance Practice and achieved SEI CMM Level 4, strengthening offshore delivery credibility.
- 2000: Offshore Development Centers assessed at SEI CMM Level 5; partnered with PeopleSoft in India.
- 2001: Merged with Aptech’s software division, demerged as Hexaware Technologies Ltd., and went public.
- 2002: Launched BPO services and set up a Design Lab for Embedded Systems.
- 2013: Baring Private Equity Asia became the majority shareholder, accelerating strategic growth.
- 2018: Adopted the core strategy: “Automate Everything, Cloudify Everything, Transform Customer Experience.”
- 2019: Acquired Mobiquity, significantly expanding digital engineering and cloud capabilities.
- 2021: The Carlyle Group acquired a 51% majority stake, ushering in the next growth phase.
- 2025: Completed a landmark ₹8,750 crore IPO, acquired CyberSolve to strengthen AI-led IAM, and expanded globally with a new delivery center in Cairo, Egypt.
Key Milestones in Hexaware History
Critical achievements that shaped Hexaware's trajectory and market position.
| Year | Milestone |
|---|---|
| 1990 | Hexaware Technologies was incorporated in India. |
| 1995 | Expanded operations into North America and Europe, marking early globalization. |
| 1999–2000 | Achieved SEI CMM Level 4 and Level 5 certifications, establishing delivery excellence. |
| 2001 | Merged with Aptech’s software division and became Hexaware Technologies Limited. |
| 2004 | Launched SAP Practice and established Caliber Point as an independent BPO arm. |
| 2008 | Introduced Remote Infrastructure Management Services and inaugurated the Siruseri Green Campus. |
| 2010 | Expanded presence to 20 countries and secured its first $100M+ contract. |
| 2013 | Baring Private Equity Asia acquired a majority stake, driving strategic growth. |
| 2021 | The Carlyle Group acquired a 95.51% majority stake in Hexaware. |
| 2025 | Returned to public markets with a successful IPO, raising approximately ₹8,750 crore. |
2. Mission, Vision, and Values
Core principles and strategic direction sourced directly from Hexaware's official website.
Vision
This means the company aims to build deep trust and long-term relationships by delivering digital solutions that create meaningful, positive impact for its clients.
3. Comprehensive Product and Service Offerings
Hexaware’s portfolio spans application modernization, cloud and infrastructure services, data and AI, digital engineering, quality engineering, and business process services. Its strategy focuses on “Automate Everything, Cloudify Everything, and Transform Customer Experiences,” supported by proprietary accelerators and partner ecosystems to deliver faster, measurable outcomes for global enterprises.
1.Cloud and Infrastructure Services
Hexaware helps enterprises migrate, modernize, and operate workloads on leading cloud platforms while optimizing reliability, performance, and cost across hybrid and multi‑cloud estates.
- Cloud Migration & Modernization: End‑to‑end assessment, refactoring, replatforming, and rehosting of applications and data to public cloud (AWS, Azure, Google Cloud) with automation accelerators for speed and risk reduction.
- Managed Cloud & SRE: 24x7 operations with Site Reliability Engineering practices, observability, FinOps, and continuous improvement to ensure resilient, secure cloud operations.
- Hybrid Infrastructure & Workplace: Transformation and management of data centers, networks, and digital workplace platforms to enable secure, productive, and scalable operations.
2.Application Modernization and Engineering
Modernizes legacy portfolios and builds cloud‑native applications using microservices, APIs, DevSecOps, and container platforms to improve agility and time‑to‑market.
- Legacy Modernization: Portfolio assessment, domain‑driven decomposition, and modernization of monoliths to modern architectures, including mainframe and ERP modernization.
- DevSecOps & Platform Engineering: Toolchain integration, CI/CD pipelines, security by design, and platform blueprints for consistent, compliant software delivery.
- API & Microservices: Design and implementation of API gateways, event‑driven architectures, and service meshes for scalable digital ecosystems.
3.Data, Analytics, and AI
Builds modern data platforms and operationalizes AI to unlock insights, automate processes, and personalize experiences with enterprise‑grade governance.
- Data Platform Modernization: Cloud‑native data lakes and warehouses, real‑time pipelines, and governance frameworks on leading hyperscalers.
- Advanced Analytics & ML: Use‑case driven analytics, ML model development and MLOps to scale predictions and decision intelligence.
- Generative AI & Automation: Domain‑specific GenAI solutions for knowledge search, code and test generation, and customer service, implemented with responsible AI controls.
4.Digital Engineering (Mobiquity)
Through Mobiquity (a Hexaware company), Hexaware designs and builds cloud‑native digital products and experiences across web and mobile for banking, healthcare, retail, and more.
- Experience Design & Product Strategy: Human‑centered design, journey mapping, and product road‑mapping to launch differentiated digital experiences.
- Cloud‑Native App Development: Design and build of scalable, secure applications leveraging microservices, serverless, and managed cloud services.
- Personalization & Engagement: Omnichannel engagement, loyalty, and personalization solutions integrated with data and marketing technology stacks.
5.Quality Engineering and Assurance
Independent quality engineering services spanning test strategy, automation, performance, and security to improve release quality and velocity.
- Test Automation: Frameworks and accelerators for UI, API, and end‑to‑end automation integrated into CI/CD workflows.
- Performance & Security Testing: Load, stress, and application security testing to ensure resilient and compliant releases.
- Data & Cloud QE: Quality engineering for data pipelines, analytics platforms, and cloud services with synthetic data and validation utilities.
6.Business Process Services (BPS)
Digitizes and runs core operations with domain expertise, analytics, and automation to enhance customer experience and reduce cost-to-serve.
- Banking & Insurance Operations: End‑to‑end processing for cards, payments, lending, policy administration, and claims with controls and analytics.
- Healthcare Operations: Member and provider services, claims adjudication, and care support with compliance and quality frameworks.
- Customer Operations & F&A: Omnichannel customer support, finance and accounting processes, and back‑office optimization with automation and AI.
4. Key Competitors of Hexaware:
1. Tata Consultancy Services (TCS)
Competes with Hexaware across large-scale application modernization, cloud migration, and managed services for global enterprises.
- Overview: Tata Consultancy Services is a global IT services and consulting company, part of the Tata Group, headquartered in Mumbai, India.
- Services: IT consulting, application development and maintenance, cloud and infrastructure services, data and AI, enterprise solutions, and business process services.
- Market Position: India’s largest IT services provider by revenue with a diversified global client base across industries.
2. Infosys
Rivals Hexaware in digital transformation, cloud, and data-led modernization programs, especially in North America and Europe.
- Overview: Infosys is a global consulting and IT services company headquartered in Bengaluru, India.
- Services: Digital transformation, cloud and infrastructure, application services, data and analytics, engineering services, and BPM via Infosys BPM.
- Market Position: Among the top Indian IT services firms by revenue and market capitalization with a strong global footprint.
3. HCLTech (HCL Technologies)
Competes with Hexaware in engineering and R&D services, cloud operations, and infrastructure management.
- Overview: HCLTech is a global technology services company headquartered in Noida, India.
- Services: Digital and cloud services, engineering and R&D, application services, infrastructure and cybersecurity.
- Market Position: Top-tier Indian IT services provider known for strengths in engineering and infrastructure services.
4. Wipro
Competes with Hexaware in application services, cloud modernization, and managed services across multiple industries.
- Overview: Wipro Limited is a global IT, consulting, and business process services company headquartered in Bengaluru, India.
- Services: Consulting, application development and maintenance, cloud, data and analytics, cybersecurity, and business process services.
- Market Position: One of India’s leading IT services providers with a broad global delivery footprint.
5. Tech Mahindra
Competes with Hexaware particularly in communications, media, and technology verticals, as well as enterprise digital transformation.
- Overview: Tech Mahindra, part of the Mahindra Group, is a global IT services and consulting company headquartered in Pune, India.
- Services: IT services and consulting, network and communications engineering, digital transformation, cloud and enterprise solutions, and BPS.
- Market Position: Major Indian IT services player with recognized strengths in telecom and network services.
5. Corporate Social Responsibility (CSR):
Hexaware demonstrates its commitment to social impact through comprehensive Corporate Social Responsibility programs. The company's initiatives span environmental sustainability, community development, education, and social welfare, reflecting its dedication to creating positive change beyond business operations.
Environmental Sustainability and Climate Action
Hexaware undertakes projects that support environmental stewardship in line with its published CSR and sustainability commitments. Typical interventions include tree plantation drives, biodiversity protection, waste segregation and recycling, resource conservation, and energy-efficiency measures at offices and campuses. These initiatives aim to reduce environmental impacts and improve local ecosystems, benefiting employees, surrounding communities, and urban habitats where the company operates.
Education and Digital Learning
In accordance with Hexaware’s CSR focus on promoting education (as outlined under Schedule VII of the Companies Act, 2013), the company supports access to quality education for underserved children and youth. Programs typically include classroom and digital learning enablement, scholarships and academic support, and school infrastructure enhancement through registered implementing partners. Beneficiaries include students from low-income communities who gain improved learning outcomes and equitable access to education.
Healthcare and Preventive Wellness
Hexaware’s CSR portfolio includes initiatives that strengthen community health and preventive care. These activities may cover primary healthcare access, health awareness and screening camps, nutrition support, and programs that promote mental and physical well-being. The primary beneficiaries are vulnerable communities with limited access to healthcare services, leading to improved health awareness and early detection of preventable illnesses.
Skill Development and Employability
Aligned with its CSR emphasis on livelihood enhancement projects, Hexaware supports vocational training and employability programs that build job-ready skills for youth and marginalized groups. Interventions often include technical and soft-skills training, mentorship, and career readiness support delivered via credible nonprofit partners. Beneficiaries gain market-relevant skills that improve income prospects and long-term employability.
Water, Sanitation and Hygiene (WASH)
Consistent with CSR provisions for health and sanitation, Hexaware backs WASH initiatives that improve access to safe drinking water, sanitation facilities, and hygiene awareness-particularly in schools and underserved neighborhoods. These programs contribute to reduced water-borne diseases, better school attendance (especially for girls), and stronger community health outcomes.
Disaster Relief and Community Resilience
Hexaware provides support for disaster relief and rehabilitation in line with Schedule VII–permitted CSR activities. Assistance typically includes immediate relief (food, medicines, and essential supplies) and rehabilitation efforts implemented through authorized relief agencies and NGOs. Beneficiaries include disaster-affected families and communities, with efforts focused on restoring essential services and livelihoods.
6. Career Opportunities at Hexaware
Hexaware offers diverse career paths across its global operations, providing opportunities for professionals at various stages of their careers. The company's commitment to talent development and inclusive growth creates an environment where individuals can build meaningful and impactful careers.
Job Profiles and Departments
Explore the wide range of professional opportunities available across Hexaware's organizational structure:
- Digital Engineering & Product Engineering: Design and build cloud-native applications, APIs, and microservices; modernize legacy systems; and engineer customer-grade digital experiences. Roles include Software Engineer, Senior Engineer, Technical Lead, and Solutions/Enterprise Architect. Core skills span Java/.NET, JavaScript/TypeScript (React, Angular, Node), microservices, REST/GraphQL, containers (Docker, Kubernetes), CI/CD, and secure coding. Career paths progress from hands-on engineering to architecture, product ownership, and engineering leadership.
- Cloud & Infrastructure Services (CloudOps/SRE): Migrate, modernize, and operate workloads on AWS, Microsoft Azure, and Google Cloud using Hexaware’s cloud migration accelerators such as the Amaze platform. Roles include Cloud Engineer, DevOps Engineer, SRE, Platform Engineer, and Cloud Architect. Skills include IaC (Terraform/ARM), Kubernetes, Linux/Windows administration, observability (Prometheus/Grafana), automation (Ansible), and cost optimization. Growth pathways lead to platform architecture, site reliability leadership, and cloud consulting.
- Data, Analytics & AI: Build data platforms and pipelines, deliver analytics, and operationalize AI/ML and GenAI solutions for enterprise use cases. Roles include Data Engineer, Data Analyst, BI Engineer, Data Scientist, Machine Learning/GenAI Engineer, and MLOps Engineer. Key skills include SQL, Python, Spark, Databricks, Snowflake/BigQuery/Redshift, Power BI/Tableau, feature stores, model lifecycle management, and responsible AI practices. Career progression includes technical specialization, solution architecture, and data platform leadership.
- Quality Engineering & Test Automation: Assure reliability of applications and platforms through automation-first testing, performance engineering, and continuous quality. Roles include SDET, Test Automation Engineer, Performance Engineer, and QE Lead/Manager. Skills cover test frameworks (Selenium, Cypress, Playwright), API testing, performance tools (JMeter), service virtualization, and CI/CD integration. Paths advance to QE architecture, practice leadership, and quality consulting.
- Enterprise Platforms (SAP, Salesforce, Oracle & Other SaaS): Implement, customize, and support ERP and CRM platforms, and integrate them with digital and data ecosystems. Roles include Functional Consultant, Technical Consultant/Developer, Integration Specialist, and Platform Architect. In-demand skills: SAP S/4HANA modules, ABAP, Salesforce (Sales/Service/Marketing Cloud, Apex/LWC), Oracle, MuleSoft, and platform integration. Growth leads to solution architecture, program management, and platform advisory.
- Business Process Services (BPS) & Consulting: Run and optimize end-to-end business processes in domains such as banking and capital markets, insurance, healthcare, and travel, combining domain expertise with automation and analytics. Roles include Process Executive, Business Analyst, Domain Consultant, and Operations Manager. Skills include domain regulations and standards, process excellence (Lean/Six Sigma), BPM/automation tools, and data-driven continuous improvement. Career tracks move toward domain consulting and operations leadership.
Growth and Development Opportunities
Hexaware invests significantly in employee development through structured programs and initiatives:
- Role-based Learning & Certifications: Curated learning paths aligned to roles in cloud, data, digital engineering, and quality engineering, with support for industry-recognized certifications from hyperscalers and leading software providers to maintain current, job-ready skills.
- Leadership Development: Capability-building for first-line managers through senior leaders, with programs focused on people leadership, delivery excellence, stakeholder management, and client value creation across engagements.
- Global Exposure & Internal Mobility: Opportunities to collaborate with international teams and clients, cross-skill across service lines, and apply for internal mobility across locations based on project requirements and business needs.
- Innovation & Practice Communities: Participation in practice communities and solution accelerators, contributing to reusable assets, proofs of concept, and platform enhancements such as cloud migration and automation toolkits.
- Inclusive Culture & Well-being: Policies and programs that support diversity and inclusion, along with initiatives for work-life balance and employee well-being, aligned to client commitments and delivery models.
7. Future Outlook and Strategic Plans
This section presents Hexaware's official strategic direction based on investor presentations, press releases, and sustainability reports. All information is sourced from verified company communications and reflects confirmed initiatives and goals.
Hexaware's future strategy is structured around key focus areas designed to align with global market trends and industry evolution:
1. Digital Transformation anchored on “Automate Everything, Cloudify Everything, and Transform Customer Experiences”
Hexaware’s strategy emphasizes accelerating digital transformation outcomes for clients by combining automation-first delivery, cloud adoption at scale, and human-centered experience design. The company focuses on modern engineering practices, platform-led migration and modernization, and measurable value through productivity, resilience, and experience metrics.
Its approach blends proprietary accelerators with partner ecosystems, enabling faster time-to-market, lower total cost of ownership, and improved reliability. By uniting digital engineering with CloudOps, data and AI, and experience design capabilities, Hexaware aims to modernize core systems while simultaneously reimagining customer and employee experiences across industries.
- Scaled use of the Amaze platform to accelerate application and data migration, modernization, and cloud-native transformation
- Expanded data, analytics, and AI solutions, including MLOps and GenAI-led use cases integrated with cloud data platforms
- Integration of digital experience design capabilities through Mobiquity (a Hexaware company) to build omnichannel products
- Outcome-focused engagements that track velocity, quality, reliability, and experience KPIs across digital programs
2. Sustainability and ESG Commitments
Hexaware’s sustainability agenda centers on responsible growth, environmental stewardship, and stakeholder well-being. The company reports on material ESG topics through its corporate sustainability disclosures and pursues reductions in operational environmental impacts alongside community development and ethical governance. Focus areas typically include energy efficiency, responsible resource consumption, waste and water management, inclusive workplaces, employee health and safety, and transparent governance practices.
- Annual sustainability disclosures published on the corporate website detailing environmental performance and initiatives
- Energy-efficiency and resource-optimization programs across offices and delivery facilities
- Long-term decarbonization efforts with a focus on reducing operational greenhouse gas emissions over time
- Increased adoption of renewable electricity at eligible locations where feasible
3. Market Expansion and Client Portfolio Growth
Hexaware focuses on deepening relationships in its core markets while expanding delivery capacity to support global clients. The go-to-market strategy prioritizes industry-aligned solutions in banking and financial services, insurance and healthcare, travel and transportation, manufacturing, and professional services, with an emphasis on cloud, data, and digital engineering programs that drive measurable business value.
- Strengthening presence across North America, Europe, and Asia-Pacific through client-centric, industry-focused solutions
- Portfolio enhancement through integration of Mobiquity’s digital product capabilities
- Capacity expansion across offshore and nearshore delivery locations to support global programs
- Solutions tailored for priority verticals, including BFS, insurance, healthcare, travel, and manufacturing
4. Innovation and R&D in Platforms, Automation, and AI
Hexaware invests in proprietary accelerators and solution IP to compress transformation timelines and lower risk. Innovation spans platform-led cloud migration and modernization, automation in quality engineering and operations, and data/AI solutions. The company also collaborates with hyperscalers and technology partners to co-create offerings and reference architectures that address common industry challenges and enable repeatable outcomes.
- Continued enhancement of the Amaze platform and other solution accelerators for cloud and application modernization
- Programmatic upgrades to testing and operations automation toolchains to improve reliability and speed
- Co-innovation with cloud partners (AWS, Microsoft Azure, and Google Cloud) on reference solutions
- Development of reusable assets and domain-specific blueprints to standardize delivery and scale IP
5. Talent and Workforce Strategy
Hexaware’s human capital strategy prioritizes hiring for in-demand digital skills, continuous upskilling, and an inclusive culture. The company emphasizes role-based learning in cloud, data, digital engineering, and enterprise platforms, leadership development for managers and architects, and structured early-career hiring. Hybrid and flexible work practices are aligned to client engagements and security standards, balancing productivity with employee well-being.
- Scaled campus and lateral hiring for cloud, data/AI, and digital engineering roles based on demand
- Programs and policies that support diversity, equity, inclusion, and employee well-being
- Certification-led upskilling in hyperscaler and enterprise platforms with structured learning paths
- Internal mobility and cross-functional rotations to build multi-skill, client-facing teams
6. Financial Discipline and Value Creation
Hexaware focuses on sustainable, profitable growth by prioritizing high-value digital programs, optimizing delivery through automation and right-shoring, and reinvesting in platforms, talent, and partnerships. As a privately held company, Hexaware concentrates on long-term value creation for stakeholders through disciplined capital allocation and operational excellence.
- Emphasis on revenue mix that favors cloud, data/AI, and digital engineering services
- Ongoing investments in proprietary accelerators, partner ecosystems, and delivery capacity
- Reinvestment-led approach in lieu of a public dividend program, consistent with private ownership
- Cost optimization via automation-first delivery, pyramid optimization, and location strategy
8. Latest News & Updates about Hexaware
Stay informed about Hexaware's recent developments, announcements, and industry recognition through curated news coverage.
9. Conclusion
Founded as a technology and business services company, Hexaware has evolved around a clear strategic ethos: Automate Everything, Cloudify Everything, and Transform Customer Experiences. Its service portfolio spans digital engineering, cloud and infrastructure, data and AI, enterprise platforms, quality engineering, and business process services across industries such as banking, insurance, healthcare, travel, and manufacturing.
Backed by proprietary accelerators like the Amaze platform and integrated digital product design capabilities, Hexaware focuses on delivering measurable outcomes. With responsible business practices and disciplined execution, it is positioned to drive modernization and innovation for global clients in the years ahead.
For candidates, Hexaware offers hands-on roles in high-demand areas-cloud, data/AI, digital engineering, enterprise platforms, and quality engineering-along with structured learning, certifications, and leadership development. Opportunities span global engagements, cross-functional mobility, and impact-driven projects that blend technology with business value. Those who demonstrate strong engineering fundamentals, cloud-native thinking, data fluency, and a customer-centric mindset will find meaningful career growth and the chance to contribute to transformation at scale.
Key Takeaways for Aspiring Hexaware Candidates
- Research and Preparation: Thoroughly understand Hexaware's business model, recent developments, and strategic initiatives. Stay updated on industry trends and the company's competitive positioning to demonstrate genuine interest and knowledge during interviews.
- Cultural Alignment: Familiarize yourself with Hexaware's values, mission, and corporate culture. Prepare examples from your experience that demonstrate alignment with these principles and showcase how you can contribute to the company's objectives.
- Technical Competency: Develop relevant skills and knowledge specific to your target role at Hexaware. Understand the technical requirements and industry standards that apply to your area of interest within the organization.
- Industry Awareness: Stay informed about broader industry trends, challenges, and opportunities that affect Hexaware's business. This knowledge will help you engage in meaningful discussions about the company's strategic direction and market position.