Infosys BPM: A Comprehensive Interview Preparation Guide to Success

Infosys BPM is the business process management subsidiary of Infosys Limited (NYSE: INFY), focused on designing, running, and continuously improving digitally enabled operations for global enterprises. Established in 2002 as Progeon Limited and later rebranded to Infosys BPM in 2017, it delivers end-to-end services across finance and accounting, sourcing and procurement, sales and fulfillment, customer service, human resources, legal process management, and data-led digital operations.

As a wholly owned subsidiary of Infosys, the company combines deep process expertise with technology, analytics, and automation to enhance efficiency, compliance, and customer experience. Infosys BPM operates a global delivery footprint serving clients across industries, leveraging Infosys’ scale, governance, and innovation ecosystem. Its evolution from traditional BPO to BPM underscores a focus on outcomes, transformation, and continuous improvement, making it a trusted partner for enterprises seeking resilient, future-ready operations and measurable business value.

This comprehensive guide provides essential insights into Infosys BPM's operations, culture, and recruitment process, equipping readers with the knowledge needed to excel in interviews and understand the company's strategic direction.

1. Company Overview

About Infosys BPM

Infosys BPM Limited (formerly Infosys BPO and originally incorporated as Progeon Limited) is the business process management arm of Infosys. It partners with enterprises to transform and run core and support processes by combining domain expertise with digital technologies, analytics, and intelligent automation. As a wholly owned subsidiary of Infosys, it is aligned to the group’s governance and innovation frameworks, delivering scalable operations excellence across multiple industries and global markets.

Company History

Trace Infosys BPM's evolution through key periods, highlighting major transformations and growth phases.

• 2002: Progeon Limited was established as a joint venture between Infosys and Citibank Investments.
• 2004: Opened its first international office in Brno, Czech Republic, expanding services for European clients.
• 2006: Infosys acquired Citibank’s stake, making Progeon a wholly-owned Infosys subsidiary.
• 2006: Renamed from Progeon Limited to Infosys BPO Limited.
• 2006: Crossed the milestone of 10,000 employees.
• 2018: Renamed from Infosys BPO Limited to Infosys BPM Limited.
• 2019: Formed HIPUS Co. Ltd., a joint venture with Hitachi, Panasonic, and Pasona for digital procurement in Japan.
• 2019: Acquired a 75% stake in Stater, a leading mortgage servicer in the Netherlands.
• 2020: Achieved over $1 billion in annual revenue for the first time.
• 2024–2025: Strengthened global presence with major acquisitions - in-tech (€450M), MRE Consulting ($36M), and The Missing Link (A$98M).

Key Milestones in Infosys BPM History

Critical achievements that shaped Infosys BPM's trajectory and market position.

2. Mission, Vision, and Values

Core principles and strategic direction sourced directly from Infosys BPM's official website.

Core Values

Infosys BPM's corporate values as officially listed on its website.

• Client Value: Exceed client expectations consistently and make their goals paramount.
• Leadership by Example: Set benchmarks in business and conduct, acting as an exemplar for the industry and ourselves.
• Integrity and Transparency: Be ethical, sincere, and open in all interactions and decisions.
• Fairness: Be objective and transaction-oriented to earn trust and respect.
• Excellence: Strive relentlessly to improve people, processes, and services to be the best.

3. Comprehensive Product and Service Offerings

Infosys BPM provides end-to-end business process management services aligned to core enterprise functions and industry-specific needs. Its offerings combine domain expertise with digital, data, and automation to deliver measurable outcomes in efficiency, compliance, speed, and customer experience.

1. Finance & Accounting (F&A)

Comprehensive finance operations spanning record-to-report, procure-to-pay, and order-to-cash, anchored in controls, compliance, and continuous improvement.

• Record to Report (R2R): End-to-end general accounting, reconciliations, closing and reporting, and compliance support to enhance accuracy and timeliness of financial reporting.
• Procure to Pay (P2P) / Accounts Payable: Invoice processing, vendor management, and disbursements with exception handling and controls for cost optimization and risk mitigation.
• Order to Cash (O2C) / Accounts Receivable: Credit, billing, collections, and cash application to improve working capital and customer experience.

2. Sourcing & Procurement

Source-to-pay transformation services that drive savings, compliance, and supplier performance through category expertise and digital procurement.

• Category Management: Strategy, market intelligence, and events execution to optimize spend across direct and indirect categories.
• Strategic Sourcing: Supplier discovery, RFP/RFx management, and negotiations to deliver cost and value improvements.
• Procurement Operations: Requisition-to-order processing, vendor master data, and contract compliance for operational efficiency.

3. Sales & Fulfillment

Sales operations and order management services that streamline quote-to-cash, improve fulfillment agility, and enhance channel performance.

• Sales Operations: Territory and quota management, pricing support, and sales analytics to enable revenue growth.
• Order Management: Order capture, validation, and orchestration with exception handling for on-time, in-full delivery.
• Partner/Channel Operations: Channel onboarding, incentives, and governance to improve partner productivity and compliance.

4. Customer Service

Omnichannel customer experience management across voice and digital, leveraging analytics and knowledge to resolve issues and strengthen loyalty.

• Contact Center Operations: Inbound/outbound support across voice, chat, email, and social for sales, service, and retention.
• Technical Support: Multi-tier tech support with guided diagnostics, knowledge management, and escalation management.
• Customer Experience Analytics: Speech/text analytics, VOC programs, and insights to reduce effort and improve NPS/CSAT.

5. Human Resources Outsourcing (HRO)

HR operations and talent lifecycle services that improve employee experience while ensuring accuracy, compliance, and scalability.

• HR Operations: Employee data management, helpdesk, and case management to standardize and simplify HR services.
• Talent Acquisition Support: Sourcing, screening, interview coordination, and onboarding administration for faster hiring cycles.
• Learning Administration: Training logistics, catalog and compliance tracking, and learning analytics to boost adoption and outcomes.

6. Legal Process Management (LPM)

Legal operations support to optimize cost, cycle time, and risk across contracts, compliance, and litigation-related processes.

• Contract Lifecycle Management Support: Drafting assistance, review, obligation tracking, and repository management aligned to playbooks.
• Document Review and eDiscovery Support: Document coding, review workflows, and coordination with eDiscovery platforms for legal matters.
• Compliance and Legal Operations: Policy and regulatory tracking, matter management support, and legal analytics.

7. Data & Analytics

Data-led operations designed to improve decision-making with robust data management, reporting, and advanced analytics embedded in processes.

• Data Engineering: Data ingestion, quality, and modeling to create reliable foundations for analytics-enabled operations.
• Reporting & Visualization: Automated dashboards, KPI reporting, and self-service insights for real-time performance management.
• Advanced Analytics: Predictive and prescriptive models for demand, risk, and process optimization.

8. Intelligent Automation & AI

Automation-first delivery using RPA, AI/ML, and process intelligence to eliminate waste, reduce risk, and scale straight-through processing.

• Robotic Process Automation (RPA): Design, build, and run digital workers to automate rules-based, high-volume tasks across functions.
• Cognitive Automation: AI/ML, NLP, and computer vision for unstructured data processing and decision support.
• Process Intelligence: Process mining, task mining, and continuous improvement insights to target high-impact automation.

4. Key Competitors of Infosys BPM:

1. Accenture

Accenture provides operations and business process services that compete directly with Infosys BPM across digital, data, and process transformation programs.

• Overview: Global professional services company offering strategy, consulting, technology, and operations services.
• Services: Finance and accounting, procurement, supply chain, customer operations/experience, marketing operations, industry operations, automation and analytics.
• Market Position: Publicly listed company with a large global delivery network and enterprise client base.

2. Tata Consultancy Services (TCS) Business Process Services

TCS’s Business Process Services unit offers end-to-end BPM solutions that overlap with Infosys BPM’s offerings across industries and functions.

• Overview: Business process services arm of Tata Consultancy Services, a global IT services company.
• Services: Finance and accounting, HR and payroll, supply chain, banking and insurance operations, customer experience, analytics and AI-enabled operations.
• Market Position: Operates at global scale with integrated IT and BPS capabilities and extensive delivery centers.

3. Genpact

Genpact competes with Infosys BPM in digitally enabled operations, analytics, and domain-specific process management across multiple verticals.

• Overview: Public professional services firm that began as GE’s captive and now operates worldwide.
• Services: Finance and accounting, procurement, supply chain, risk and compliance, customer experience, banking and insurance operations, data and analytics.
• Market Position: Global BPM provider with domain depth across financial services, healthcare, consumer goods, manufacturing, and hi‑tech.

4. WNS (Holdings) Limited

WNS offers industry-focused BPM services that overlap with Infosys BPM in customer experience, finance & accounting, and analytics-led operations.

• Overview: Public BPM company with global delivery centers serving multiple industries.
• Services: Customer experience, finance and accounting, research and analytics, and industry-specific processes in insurance, travel, healthcare, shipping and logistics, and banking.
• Market Position: Established BPM specialist with vertical expertise and long-term client relationships.

5. Cognizant

Cognizant’s Digital Business Operations practice competes with Infosys BPM in large-scale managed services and operations transformation.

• Overview: US-based multinational IT services and consulting company with a significant operations/BPM practice.
• Services: Finance and accounting, healthcare administration and claims, insurance operations, content and data operations, customer experience, supply chain and order management, automation and AI-enabled operations.
• Market Position: Large-scale provider with a broad geographic footprint across North America, Europe, and Asia-Pacific.

5. Corporate Social Responsibility (CSR):

Infosys BPM demonstrates its commitment to social impact through comprehensive Corporate Social Responsibility programs. The company's initiatives span environmental sustainability, community development, education, and social welfare, reflecting its dedication to creating positive change beyond business operations.

6. Career Opportunities at Infosys BPM

Infosys BPM offers diverse career paths across its global operations, providing opportunities for professionals at various stages of their careers. The company's commitment to talent development and inclusive growth creates an environment where individuals can build meaningful and impactful careers.

Job Profiles and Departments

Explore the wide range of professional opportunities available across Infosys BPM's organizational structure:

• Finance & Accounting (F&A): Roles span Procure-to-Pay (P2P), Order-to-Cash (O2C), and Record-to-Report (R2R), as well as FP&A and tax/compliance support. Professionals manage end-to-end process delivery, period close, reconciliations, controls, and analytics using leading ERPs. Required skills include accounting fundamentals (GAAP/IFRS awareness), process excellence (Lean/Six Sigma), data analysis, and stakeholder management. Career progression typically moves from process specialist and subject matter expert to team lead, operations manager, transformation lead, and domain consultant roles.
• Sourcing & Procurement: This function drives strategic sourcing, category management, supplier onboarding, contract lifecycle management, and procurement operations. Roles include sourcing analysts, category specialists, and supplier relationship managers who use e-sourcing platforms to deliver savings, compliance, and risk mitigation. Skills include negotiation, contract and supplier risk knowledge, spend analytics, and familiarity with procurement suites. Growth paths include category leadership, transformation consulting, and digital procurement CoE roles.
• Customer Service & Experience: Teams deliver omnichannel customer support, technical helpdesk, and customer success operations across voice, chat, email, and social channels. Responsibilities include query resolution, knowledge management, quality assurance, and experience improvement using analytics and automation. Key skills include communication, problem-solving, CRM proficiency, and empathy. Career paths extend to team leadership, quality and training, workforce management, and digital service transformation.
• Human Resources Outsourcing (HRO): HRO roles cover HR operations, employee lifecycle management, payroll and benefits administration, learning services, and recruitment process support. Professionals manage SLAs, compliance, and employee experience using modern HRIS platforms. Skills include HR operations, data accuracy, confidentiality, and regulatory awareness. Career progression spans senior HR operations roles, transition management, HR analytics, and service delivery leadership.
• Data, AI & Automation: Specialists design and run digital operations using process mining, RPA, document AI, and analytics. Roles include automation developer, AI/ML engineer, process intelligence analyst, and business data analyst. Skills include process discovery, scripting, data engineering, and model implementation, along with governance for responsible AI. Growth opportunities include digital CoE leadership, solution architecture, and transformation consulting. Infosys platforms and accelerators (including AI-first offerings) are leveraged to scale outcomes.
• Risk, Compliance & Legal Process Management: Teams support KYC/AML operations, controls testing (e.g., SOX support), policy and compliance management, contract lifecycle management, and eDiscovery/document review. Skills include regulatory understanding, legal acumen, analytical rigor, and attention to detail. Career paths include domain specialist, quality and risk lead, compliance consulting, and service delivery management across regulated industries.

Growth and Development Opportunities

Infosys BPM invests significantly in employee development through structured programs and initiatives:

• Continuous Learning via Infosys Lex: Employees access always-on digital learning with courses spanning domains (F&A, procurement, HR), digital skills (data, AI, automation), and professional competencies. Personalized pathways, assessments, and hands-on labs help employees upskill and reskill in line with client demand and emerging technologies.
• Leadership Development through the Infosys Leadership Institute: Structured programs build managerial and leadership capabilities across career stages, complemented by coaching, assessments, and experiential learning. High-potential talent is groomed for larger delivery, transformation, and client leadership roles.
• Global Mobility and Cross-functional Exposure: The global delivery model enables opportunities to work with international clients, nearshore and offshore centers, and cross-domain initiatives. Employees gain exposure to diverse industries and processes, strengthening consulting, stakeholder management, and multi-cultural collaboration skills.
• Innovation and Transformation Programs: Employees participate in design thinking workshops, hackathons, and grassroots innovation initiatives that focus on measurable value creation, automation at scale, and AI-first solutions. Practitioners can move into transformation consulting and CoE roles based on impact and expertise.
• Diversity, Inclusion, and Well-being: Company-wide inclusion programs and employee networks foster equitable growth and belonging. Benefits and well-being initiatives include assistance programs, wellness resources, and flexible learning-supporting sustainable careers and work-life balance across locations.

7. Future Outlook and Strategic Plans

This section presents Infosys BPM's official strategic direction based on investor presentations, press releases, and sustainability reports. All information is sourced from verified company communications and reflects confirmed initiatives and goals.

Infosys BPM's future strategy is structured around key focus areas designed to align with global market trends and industry evolution:

1. AI-first Digital Operations and Automation

Infosys BPM is advancing an AI-first approach to operations by embedding artificial intelligence, analytics, and automation across end-to-end business processes. The strategy focuses on reimagining process design, augmenting human work with AI copilots, and driving straight-through processing using document AI, process mining, and intelligent workflows.

Leveraging Infosys’ AI offerings and platforms, the company aims to deliver measurable outcomes such as faster cycle times, higher first-contact resolution, reduced leakages, and enhanced compliance. The roadmap emphasizes platform-led transformation, scalable automation factories, responsible AI governance, and deep domain-aligned solutions for functions like finance, procurement, customer service, and HR.

• Operationalization of Infosys’ AI-first suite (Topaz) across BPM engagements to accelerate transformation and generative AI use cases
• Scaling automation with process mining, RPA, and document intelligence, including use of EdgeVerve platforms for enterprise-grade deployments
• Co-innovation with hyperscalers and strategic technology partners to modernize data, AI, and workflow stacks for clients

2. Sustainability and ESG Goals

Infosys (the parent company) has established comprehensive ESG commitments that extend to Infosys BPM’s operations, including carbon neutrality, renewable energy adoption, green buildings, water stewardship, and circular waste management.

The sustainability strategy focuses on reducing operational footprints (energy, emissions, water, and waste), enabling clients’ sustainability outcomes through process and data solutions, and maintaining transparent disclosures aligned with globally accepted frameworks. The company continues to invest in on-site and contracted renewable energy, efficiency programs, responsible sourcing, and biodiversity initiatives while upholding robust governance, ethics, and employee well-being standards.

• Maintain company-wide carbon neutrality achieved at the Infosys group level and continue year-on-year reductions in operational intensity
• Green campus program and energy-efficiency initiatives, alongside investments in on-site solar and renewable power purchase agreements
• Science-based emissions reduction commitments and climate-related disclosures aligned with global reporting frameworks
• Waste minimization, recycling, and water stewardship programs supporting circularity

3. Global Market and Delivery Expansion

Infosys BPM continues to strengthen its global delivery footprint to serve clients across time zones and languages, with an emphasis on nearshore and offshore centers that provide domain depth and multilingual capabilities. The company’s expansion strategy aligns capacity with client needs in key regions across the Americas, EMEA, and APAC, while deepening industry-specific offerings in financial services, retail/CPG, manufacturing, life sciences, communications, and healthcare. Strategic adjacencies are addressed through platform partnerships and group-level acquisitions that enhance digital, data, and experience capabilities leveraged in BPM programs.

• Strengthening delivery presence across India, Eastern Europe, Latin America, and the Philippines to support multilingual, regulated, and complex operations
• Integration of group-level acquisitions to augment industry, data, and experience capabilities for BPM transformations
• Ongoing investment in secure, resilient delivery infrastructure and workplace modernization across global centers
• Industry-specific solutions to deepen penetration in priority client segments

4. Innovation and R&D

Innovation at Infosys BPM is anchored in platform-led services, applied AI, and continuous improvement through design thinking and process re-engineering. The company invests in centers of excellence for automation, data and analytics, and process intelligence, and collaborates with the broader Infosys ecosystem (including EdgeVerve) to bring new capabilities to market. A structured governance for responsible AI, security, and privacy underpins solution development. Focus areas include AI copilots for operations, intelligent document processing, predictive analytics, and reusable accelerators that compress transformation timelines.

• Dedicated digital and automation CoEs to incubate reusable assets and accelerate time-to-value
• Roadmaps for document AI, process mining, and AI copilot rollouts across core functional towers
• Collaboration with technology partners and academia to advance applied research in AI-first operations
• IP development through solution accelerators and frameworks for governance, quality, and compliance

5. Talent and Workforce Strategy

Infosys BPM’s people strategy emphasizes continuous skilling, leadership development, diversity and inclusion, and a resilient global delivery model. The company scales future-ready skills-particularly in data, AI, automation, domain, and consulting-through enterprise learning platforms and experiential programs. It cultivates an inclusive workplace through employee networks and equitable policies, while strengthening engagement and well-being. Workforce agility is enabled via a hub-and-spoke global center network and collaboration tools that support secure, client-aligned work arrangements.

• Enterprise D&I programs and employee resource groups that support equitable career growth
• Company-wide upskilling and reskilling on digital, AI, automation, and domain pathways via Infosys Lex
• Global talent sourcing and mobility aligned to the Infosys Global Delivery Model

6. Financial Performance and Value Creation

As a subsidiary of Infosys, Infosys BPM contributes to the group’s disciplined capital allocation and long-term value creation through operational excellence and platform-led growth. Strategic priorities include scaling higher-value services, optimizing cost-to-serve through automation and AI, and driving resilient, annuity-led revenues in core functional towers. The focus remains on durable margins through productivity, quality, compliance, and risk-managed delivery across geographies and industries.

• Prioritized investments in digital platforms, AI capabilities, people development, and resilient delivery infrastructure
• Adherence to group-level capital return policies determined by the Infosys Board
• Continuous cost optimization via automation-at-scale, lean operations, and process re-engineering

8. Latest News & Updates about Infosys BPM

Stay informed about Infosys BPM's recent developments, announcements, and industry recognition through curated news coverage.

9. Conclusion

Infosys BPM is the business process management subsidiary of Infosys, delivering end-to-end digital operations across finance, procurement, customer service, HR, and risk and compliance. Built on the Infosys Global Delivery Model, the company combines deep domain expertise with AI-first platforms, analytics, and automation to improve quality, resilience, and business outcomes.

Its strategy emphasizes platform-led transformation, responsible AI adoption, sustainability aligned with group ESG goals, and global delivery excellence. With strong governance and continuous innovation, Infosys BPM occupies a differentiated position as a partner for clients seeking measurable process transformation and long-term value. For candidates, Infosys BPM offers structured growth, global exposure, and access to enterprise-grade platforms and learning ecosystems.

Careers span core operations and digital roles-ranging from finance and procurement to data, AI, and automation-supported by leadership development, innovation programs, and inclusive employee networks. Professionals can build domain depth, lead transformation programs, and progress into consulting and leadership tracks while contributing to sustainability and responsible technology initiatives within a globally recognized organization.

Key Takeaways for Aspiring Infosys BPM Candidates

• Research and Preparation: Thoroughly understand Infosys BPM's business model, recent developments, and strategic initiatives. Stay updated on industry trends and the company's competitive positioning to demonstrate genuine interest and knowledge during interviews.
• Cultural Alignment: Familiarize yourself with Infosys BPM's values, mission, and corporate culture. Prepare examples from your experience that demonstrate alignment with these principles and showcase how you can contribute to the company's objectives.
• Technical Competency: Develop relevant skills and knowledge specific to your target role at Infosys BPM. Understand the technical requirements and industry standards that apply to your area of interest within the organization.
• Industry Awareness: Stay informed about broader industry trends, challenges, and opportunities that affect Infosys BPM's business. This knowledge will help you engage in meaningful discussions about the company's strategic direction and market position.