Infosys BPM, the business process management subsidiary of Infosys, delivers end-to-end outsourcing and digital operations services that help global enterprises reduce cost, improve productivity, and reengineer processes.
Within this organization, the Digital Delivery team acts as the software technology arm that enables, optimizes, and transforms client businesses through domain-specific platforms and solutions. By combining workflow automation, reporting, Robotic Process Automation (RPA), and AI, the team advances clients’ digital maturity while ensuring measurable business outcomes.
This comprehensive guide provides essential insights into the Senior Associate Consultant / Associate Consultant (Digital Delivery) at Infosys BPM, covering required skills, responsibilities, interview questions, and preparation strategies to help aspiring candidates succeed.
1. About the Senior Associate Consultant / Associate Consultant (Digital Delivery) Role
The Associate Consultant / Senior Associate Consultant in Digital Delivery is a client-facing consulting role within Infosys BPM’s technology transformation arm. The role identifies and qualifies opportunities for process improvement through process studies, assessments, and design thinking workshops; analyzes current-state processes and IT landscapes; and shapes solution options that harness workflow automation, reporting, RPA, and AI. It then converts these options into value-for-money proposals, business cases, and roadmaps aligned to client goals and operational constraints.
2. Required Skills and Qualifications
To excel in Digital Delivery consulting at Infosys BPM, candidates need a blend of strong academics, consulting mindset, process excellence expertise, and fluency in automation/AI concepts. The role rewards analytical rigor, persuasive communication with senior stakeholders, and end-to-end ownership from discovery through benefits realization.
Educational Qualifications
- Mandatory: Excellent academic track record. (Specific degree not stated, but a strong academic background is required).
Key Competencies
- Communication & Collaboration: Excellent articulation and presentation skills. Ability to communicate and effectively interact with CxOs. Networking skills with the ability to work with multiple stakeholders. Work effectively both independently and as a member of a cross-functional team.
- Analytical Thinking: Excellent problem-solving, analytical, and probing skills.
- Problem-Solving: Ability to perform process study, assessments, and design thinking sessions to identify improvement opportunities.
- Adaptability & Learning: Willing to travel as required.
Technical Skills
- Domain Knowledge: Knowledge/experience in lean/six sigma, RPA/AI concepts, and ROI/business case analysis is a significant plus.
- Software Proficiency: Basic programming knowledge is a plus.
- Consulting & Implementation: Responsible for opportunity identification, solution conceptualization, and requirements documentation. Propose digital transformative solutions and manage stakeholder approvals. Gather, analyze, and document functional and non-functional requirements. Liaison with development teams and participate in UAT (User Acceptance Testing). Create case studies and client testimonials from implementations.
3. Day-to-Day Responsibilities
The role blends discovery, solutioning, and delivery enablement. Expect frequent client interactions, structured analysis, collaborative design with developers and operations, and rigorous benefits tracking across a weekly cadence.
- Identify process improvement opportunities by conducting process studies, assessments, and design thinking sessions with clients.
- Conceptualize and propose digital transformation solutions by analyzing client business processes and existing IT landscapes.
- Engage with key stakeholders to communicate proposals, obtain buy-in, and secure approvals from both client and internal operations teams.
- Gather, analyze, and document detailed solution requirements (functional and non-functional) and liaise with development teams for implementation.
- Participate in User Acceptance Testing (UAT) and monitor projects to ensure the realization of proposed benefits and ROI.
- Develop high-impact case studies and client testimonials from successful solution implementations to build references and showcase value.
- Contribute to reporting and Management Information Systems (MIS) by providing inputs to the Center of Excellence (CoE) for periodic tracking and analysis.
- Apply knowledge of Lean/Six Sigma, RPA, AI concepts, and business case analysis to enhance solution quality and effectiveness.
4. Key Competencies for Success
Success hinges on blending consultative rigor with delivery pragmatism. The following competencies elevate performance and client impact in Digital Delivery.
- Consultative Discovery: Frame the problem with data, ask probing questions, and separate symptoms from root causes to target high-impact solutions.
- Solution Storytelling: Translate technical detail into compelling value narratives that resonate with both operations and executive stakeholders.
- Data-Driven Decisioning: Use metrics, baselines, and sensitivity analyses to prioritize initiatives and defend investment choices.
- Change Enablement: Plan adoption, training, and stakeholder alignment to ensure solutions land and benefits are sustained.
- Execution Discipline: Maintain traceability from requirements to UAT to benefits realization, managing risks and assumptions transparently.
5. Common Interview Questions
This section provides a selection of common interview questions to help candidates prepare effectively for their Senior Associate Consultant / Associate Consultant (Digital Delivery) interview at Infosys BPM.
Focus on consulting exposure, process excellence work, and interest in digital transformation within BPM.
Explain criteria such as business value, effort, risk, and alignment to agreed objectives.
Highlight discovery approach, techniques (e.g., SIPOC, value stream mapping), and outcomes.
Show stakeholder mapping, data-backed storytelling, and negotiated trade-offs.
Discuss hypothesis-driven methods, quick data checks, and iterative scoping.
Emphasize learning loops, risk management, and prevention mechanisms.
Connect personal drivers to measurable client outcomes and continuous improvement.
Describe routines: RACI, regular stand-ups, and shared dashboards.
Explain time-boxing, milestone planning, and stakeholder checkpoints.
Articulate ROI, TCO, and benefit realization tracking.
Prepare STAR-form stories (Situation, Task, Action, Result) mapped to core competencies: problem solving, communication, and stakeholder influence.
Contrast rule-based bots with AI-driven classification/extraction, and when to combine them.
High-volume, rules-based, stable inputs, measurable benefits, low exception rates.
Baseline current metrics, model FTE save, cycle-time reduction, quality, and risk impacts.
Security, scalability, reliability, auditability, and supportability.
Version control, impact analysis, regression testing, and resilient selectors.
Include one-time costs, run costs, benefits, payback, NPV/sensitivity analysis.
Template vs. ML models, confidence thresholds, exception queues, and human-in-the-loop.
Role-based access, logs, approvals, segregation of duties, and audit trails.
Assessment, solution design, business case, build, UAT, go-live, and benefits realization.
Throughput, AHT, accuracy/defects, exception rate, bot utilization, and realized savings.
Anchor answers to measurable outcomes and governance standards typical in BPM environments.
Segment exceptions, root-cause by type, fix input quality or rules, and consider human-in-the-loop.
Run a prioritization workshop with value/effort matrix and agree on a phased roadmap.
Use sampling, proxies, sensitivity analysis, and define a measurement plan post-pilot.
Assess severity/impact, implement hot fixes, or defer go-live with clear risk/benefit trade-offs.
Map current throughput, eliminate non-value steps, parallelize tasks, and introduce SLA-based routing.
Compare options via business case, complexity, risks, and recommend the simplest fit-for-purpose solution.
Introduce change management hooks, robust selectors/APIs, and regression test suites.
Validate baseline, check adoption, identify leakage, optimize bot schedules, and re-train users.
Establish governance, allocate windows, use documentation accelerators, and stagger sprints.
Pilot with guarded scope, human review, clear KPIs, fallback paths, and data privacy controls.
Structure answers with problem framing, options, evaluation criteria, and chosen approach with measurable outcomes.
Quantify before/after metrics and your direct contribution.
Detail artifacts (BRD, user stories), traceability, and UAT defect triage.
Explain tools used, defects eliminated, and sustained controls.
Clarify role (analyst, designer, developer) and outcomes achieved.
Discuss baseline, drivers, risks, and how you validated assumptions.
Contrast strategic outcomes with operational feasibility and timelines.
Cover readiness, governance, training, and KPI expansion.
Security, performance, availability, and auditability with measurable thresholds.
Set KPIs, create tracking dashboards, and run periodic value reviews.
Onboard to accounts, map pipeline, prioritize quick wins, and establish governance.
Bring artifacts (sanitized) such as mappings, BRDs, business cases, and dashboards to make your impact tangible.
6. Common Topics and Areas of Focus for Interview Preparation
To excel in your Senior Associate Consultant / Associate Consultant (Digital Delivery) role at Infosys BPM, it’s essential to focus on the following areas. These topics highlight the key responsibilities and expectations, preparing you to discuss your skills and experiences in a way that aligns with Infosys BPM objectives.
- Process Discovery & Lean/Six Sigma: Revisit mapping techniques (SIPOC, BPMN), waste identification, and measurement planning to size benefits credibly.
- Automation & AI Fundamentals: Understand RPA lifecycles, exception handling, and where AI/ML adds value in unstructured data or decisioning.
- Business Case & ROI Modeling: Practice building payback/NPV models, sensitivity analysis, and tracking realized benefits post go-live.
- Requirements & UAT Practices: Be ready to discuss elicitation methods, non-functional needs, user stories, acceptance criteria, and defect triage.
- Executive Communication & Stakeholder Alignment: Prepare concise narratives and visuals for CxOs and operational leaders, showing risk/benefit trade-offs.
7. Perks and Benefits of Working at Infosys BPM
Infosys BPM offers a comprehensive package of benefits to support the well-being, professional growth, and satisfaction of its employees. Here are some of the key perks you can expect
- Health and Wellness Programs: Medical insurance coverage for employees and eligible dependents, wellness initiatives, and access to employee assistance programs as per company policy.
- Retirement and Financial Benefits: Statutory Provident Fund and gratuity, along with flexible benefits components per local regulations and company policy.
- Learning and Career Development: Continuous learning via Infosys platforms and programs, role-based upskilling, and support for relevant certifications subject to policy.
- Paid Time Off and Leave Policies: Paid leaves, holidays, and other statutory leave benefits per location and role.
- Global Exposure and Mobility: Opportunities to work with global clients and cross-functional teams, enabling diverse project experience and career growth.
8. Conclusion
The Digital Delivery consulting track at Infosys BPM sits at the intersection of process excellence and technology enablement. Success requires balanced strengths: a discovery toolkit rooted in Lean/Six Sigma, fluency in RPA/AI concepts, rigorous ROI modeling, and confident executive communication.
During interviews, demonstrate how you identify high-value opportunities, craft credible business cases, and drive adoption through requirements discipline and UAT support. For candidates seeking meaningful impact and cross-domain exposure, Infosys BPM offers a platform to convert ideas into measurable outcomes—provided you prepare with structure, data, and clarity of value.
Tips for Interview Success:
- Lead with Outcomes: Quantify improvements (cycle-time, accuracy, savings) in every example you present.
- Show the Method: Walk through your discovery-to-UAT approach using clear artifacts and decision criteria.
- Tailor the Narrative: Prepare executive-ready summaries and deeper operational views for different audiences.
- Defend the Business Case: Be ready to explain assumptions, sensitivities, and post–go-live tracking.