Torrecid India Pvt Ltd is part of the Torrecid Group, a multinational founded in 1963 and headquartered in Alcora (Castellón), Spain. The Group is a global leader in products, services, solutions, and future trends for the ceramic and glass sectors, serving customers across more than 130 countries. In India, Torrecid supports a dynamic manufacturing and customer ecosystem, where precision logistics, on-time delivery, and regulatory compliance are crucial to client satisfaction and business growth.
This comprehensive guide provides essential insights into the Operations Executive role at Torrecid India Pvt Ltd, covering required skills, responsibilities, interview questions, and preparation strategies to help aspiring candidates succeed.
1. About the Operations Executive Role
As an Operations Executive based in Vadodara, you will own the order-to-dispatch lifecycle for domestic sales-aligning with Sales on purchase orders, validating and processing sales orders, planning dispatches, and coordinating with truck planners and logistics providers. The role ensures accurate documentation (packing/loading lists, invoices, e-way bills), negotiates with forwarders for cost-effective freight, and approves bookings to achieve on-time, in-full shipments. You will also maintain monthly dispatch/logistics reports and support supply chain activities including planning, online allocation, pick release, and invoicing.
Positioned at the intersection of Sales, Supply Chain, Logistics, Accounts, and external partners, this role is pivotal to customer satisfaction, cash flow, and compliance. It involves handling emergency and non-emergency communications, executing and tracking Letters of Credit (LC) from customer receipt to bank submission, and ensuring import/export regulatory adherence. Your effectiveness directly impacts delivery reliability, cost control, and the overall operational excellence Torrecid promises its customers.
2. Required Skills and Qualifications
Successful candidates combine a business education with strong coordination, documentation, and communication skills. Below are the core qualifications and competencies aligned with Torrecid India’s Operations Executive role.
Educational Qualifications
- Mandatory: A Bachelor’s or Master’s degree in Business Administration (B.Com, M.Com, BBA, MBA) or a related field.
- Experience: Freshers can apply, but 0-2 years of experience in an Operations role is also welcomed.
Key Competencies
- Organizational & Multitasking Abilities: Strong organizational and multitasking abilities.
- Communication & Interpersonal Skills: Excellent communication and interpersonal skills, and good social relations skills.
- Problem-Solving: A proactive approach to addressing problems and providing solutions.
- Teamwork & Independence: Ability to work independently as well as part of a team.
- Goal-Oriented & Mentality: A resolute, "Winning Mentality" focused on goals, with boldness and an "adventure spirit."
- Learning & Commitment: Fast learning ability and long-term commitment.
- Attention to Detail: Detail-oriented with a high level of confidentiality.
Technical Skills
- Sales & Order Processing: Experience in sales order processing, validation, planning, and dispatch. Follow-up with the sales team for purchase orders.
- Logistics & Supply Chain Management: Fully responsible for all domestic logistics, including negotiating with forwarders, approving bookings, and ensuring coordination for shipments. Supporting the supply chain process through planning and allocation.
- Documentation & Compliance: Skill in preparing domestic sale documents (invoices, e-way bills) and ensuring compliance with import/export regulations.
- Financial Operations: Executing all LC (Letter of Credit) related work and follow-ups, and reviewing/passing transporter bills to the accounts department.
- Reporting: Maintaining all dispatch & logistic monthly reports.
- Software Proficiency: Proficiency in MS Office (Word, Excel, Outlook).
3. Day-to-Day Responsibilities
Below are the typical daily and weekly responsibilities of an Operations Executive at Torrecid India Pvt Ltd, aligned to domestic sales operations, logistics coordination, documentation, compliance, and reporting.
- Order Processing and Logistics Management: Process, validate, and plan sales orders. Manage all logistics for domestic sales, including follow-up for timely dispatch and preparing necessary shipping documents like invoices, packing lists, and e-way bills.
- Freight and Supply Chain Coordination: Negotiate with freight forwarders for competitive pricing and payment terms. Approve container bookings, coordinate freight pickups, and support the supply chain process through planning and allocation to meet customer requirements.
- Documentation and Compliance: Execute all Letter of Credit (LC) related work, from receipt from customers to submission at the bank. Ensure compliance with import/export regulations for all equipment and materials.
- Communication and Problem Resolution: Address operational problems and requests by transmitting information or providing effective solutions. Act as a liaison between the sales team and logistics planners.
- Reporting and Administrative Support: Maintain all monthly dispatch and logistics reports. Review and pass transporter bills to the accounts department as per contractual agreements.
4. Key Competencies for Success
Beyond core qualifications, the capabilities below distinguish high performers who keep orders flowing, costs controlled, and customers satisfied in a fast-paced operations environment.
- Stakeholder Management: Balance needs of Sales, transporters, banks, and customers; escalate proactively and keep all parties aligned on ETAs and documentation.
- Time Management & Prioritization: Sequence tasks-order validation, documentation, bookings-so critical dispatches leave on time without compromising accuracy.
- Regulatory Rigor: Meticulous compliance with e-way bills, invoicing standards, and LC terms to prevent penalties, delays, or payment risk.
- Negotiation & Cost Discipline: Secure competitive freight rates and favorable terms while safeguarding service quality and delivery timelines.
- Data Accuracy & Confidentiality: Maintain precise records and handle sensitive commercial information with discretion and integrity.
5. Common Interview Questions
This section provides a selection of common interview questions to help candidates prepare effectively for their Operations Executive interview at Torrecid India Pvt Ltd.
Connect your background to Torrecid’s global ceramic and glass focus and explain how operations excellence motivates you.
Describe goal orientation, ownership, and consistency in meeting dispatch and service-level targets.
Explain a framework (due date, customer impact, truck cutoff, LC timelines) and how you communicate trade-offs.
Share a brief STAR story highlighting documentation accuracy and on-time dispatch under tight deadlines.
Show collaboration with Sales, Logistics, and Accounts and how you aligned stakeholders for a timely solution.
Mention access controls, proper filing, email hygiene, and adherence to company policy.
Focus on impact: delivering on customer commitments, process discipline, and continuous improvement.
Show openness, action orientation, and how you close the loop with measurable improvements.
Highlight proactive communication, reliability, and attention to detail.
Connect to meritocracy and internal promotion, aiming for broader supply chain or logistics leadership.
Use the STAR method for behavioral questions and quantify outcomes whenever possible.
Cover PO follow-up, order validation, dispatch planning, booking, documentation, and handover.
Mention invoice, packing/loading list, and e-way bill; explain why accuracy and timing matter.
Discuss lead times, route planning, capacity confirmation, and buffer for peak periods.
Outline receiving LC, checking terms, preparing compliant documents, and timely bank submission.
Reference applicable regulations, documentation checks, and internal approvals before movement.
On-time dispatch %, freight cost per ton, documentation errors, claims, and turnaround time.
Explain benchmarking, multi-quote comparisons, service-level clauses, and volume commitments.
Mention VLOOKUP/XLOOKUP, PivotTables, filters, conditional formatting, and basic formulas.
Describe rate card checks, lane-wise verification, detention/demurrage rules, and approvals.
Identify vehicle availability, documentation errors, route restrictions; propose preventive checks.
Anchor your answers in the company’s process flow: validate, plan, book, document, dispatch, report.
Discuss alternatives: re-route, spot vehicle, split shipment, and proactive customer updates.
Explain immediate correction, documentation trail, and communication with transporter and customer.
Refer to agreed contracts, seek alternatives, negotiate interim terms, and escalate if needed.
Root-cause analysis against LC terms, checklist reinforcement, and maker-checker controls.
Prioritize by due date, customer criticality, and penalties; communicate revised ETAs.
Audit rate cards and lane data, show calculations transparently, and align with Accounts.
Standardize templates, checklists, training, and implement a pre-dispatch QA step.
Verify guidance, update SOPs, brief stakeholders, and pilot changes on limited shipments.
Pre-book capacity, extend shifts if needed, stage documents early, and track hour-by-hour.
Validate timestamps, compare to contract, remove unjustified fees, and correct PO/GRN records.
Explain both immediate actions and systemic fixes to show ownership and prevention mindset.
Point to concrete tasks: PO follow-up, validation, planning, and coordination with logistics.
Describe invoice, packing/loading list, and e-way bill generation with checks you performed.
Explain booking approvals, rate discussions, and managing pickup/delivery exceptions.
Mention verifying terms, compiling documents, and coordinating with banks for submission.
Highlight Excel and any systems you’ve used; focus on how you ensured accuracy and speed.
Discuss line-item verification, approvals, supporting documents, and exception notes.
Provide a quantified outcome-e.g., improved on-time dispatch percentage or lower freight costs.
Show calm triage, accurate logging, rapid coordination, and timely stakeholder updates.
Connect with ethics, sustainability, passion, continuous learning, and meritocracy.
Ask about dispatch KPIs, carrier network, documentation tools, and growth opportunities.
Map each resume point to a specific responsibility in the JD to show immediate fit.
6. Common Topics and Areas of Focus for Interview Preparation
To excel in your Operations Executive role at Torrecid India Pvt Ltd, it’s essential to focus on the following areas. These topics highlight the key responsibilities and expectations, preparing you to discuss your skills and experiences in a way that aligns with Torrecid India Pvt Ltd objectives.
- Order-to-Dispatch Workflow: Study PO follow-up, sales order validation, dispatch planning, and handover to transporters to articulate end-to-end ownership.
- Domestic Logistics Coordination: Understand truck planning, route/lead times, booking approvals, and contingency planning for delays or capacity shortages.
- Documentation & Compliance: Review invoice, packing/loading list, e-way bill essentials and common errors to ensure first-time-right documentation.
- Trade Finance & LC Basics: Learn LC terms, document sets, and bank submission requirements to minimize discrepancies and payment delays.
- Cost & Reporting Discipline: Prepare to discuss freight negotiation, transporter bill verification, and monthly dispatch/logistics KPIs with Excel.
7. Perks and Benefits of Working at Torrecid India Pvt Ltd
Torrecid India Pvt Ltd offers a comprehensive package of benefits to support the well-being, professional growth, and satisfaction of its employees. Here are some of the key perks you can expect
- Health Insurance: Medical coverage supporting employees’ health and wellness needs.
- Life Insurance: Financial protection and peace of mind for employees and their families.
- Performance-Linked Increment: Pay growth aligned to results and contribution.
- Transportation Facility: Assistance for safer and smoother commute to work.
- Food Allowance: Support for daily meals to enhance convenience and productivity.
8. Conclusion
The Operations Executive role at Torrecid India Pvt Ltd demands precision, speed, and cross-functional coordination to deliver on customer commitments. Mastering the order-to-dispatch cycle, documentation accuracy, logistics coordination, and LC/compliance will help you stand out.
Torrecid’s values-ethics, sustainability, passion, continuous learning, and meritocracy-provide a strong platform for long-term growth. Prepare targeted examples, quantify your impact, and demonstrate a proactive, detail-oriented approach to win trust and deliver results from day one.
Tips for Interview Success:
- Show End-to-End Ownership: Walk through how you manage PO follow-up, validation, booking, documentation, and reporting without gaps.
- Be Documentation-Ready: Rehearse creating invoices, packing/loading lists, and e-way bills; bring a mental checklist to avoid errors.
- Quantify Results: Share metrics on on-time dispatch, cost savings, or reduced errors to demonstrate tangible impact.
- Communicate Proactively: Explain how you align Sales, transporters, and Accounts with timely updates and clear escalation paths.