Build workplace communication skills from self-awareness and active listening to public speaking, professional writing, workplace etiquette, personal branding, and career growth.
By Board Infinity · Offered on Coursera
45 short videos, 12 readings, graded and practice quizzes, a plugin and a discussion prompt
Add it to your LinkedIn profile, resume or CV when you complete the course
Flexible schedule, learn at your own pace, beginner level, English with 5 languages available
Impactful Workplace Communication for Career Launch builds effective workplace communication through practical, career-oriented skills: how you understand yourself, how you speak, how you write, how you behave at work, and how you present who you are.
The course starts with you. Module 1 uses SWOT analysis and reflective exercises to surface your strengths, weaknesses and communication barriers, then builds a growth mindset and active listening. From there it covers verbal, non-verbal and para-verbal communication, small talk, powerful questions, observation, networking and reading non-verbal cues.
Then it turns outward. Module 2 is public speaking: stage fright, body language, vocal modulation, presentation structure, storytelling, audience interaction, Q&A and elevator pitches. Module 3 is the written and behavioural side of work: professional emails, business reports, memos, grammar and proofreading, workplace etiquette, accountability, hierarchies, collaboration, feedback, conflict resolution, negotiation, mediation and addressing bias.
It ends with your career. Module 4 covers personal branding, a professional tagline, an online and offline presence, and the GROW model for a career roadmap and professional development plan. Every module pairs videos with readings and practice quizzes and closes with a graded quiz. The course is listed at beginner level and no prior communication training is required.
SWOT analysis, a growth mindset, stepping out of your comfort zone and goal setting come before any technique, so the communication skills that follow have something to stand on.
The course separates verbal, non-verbal and para-verbal communication, then teaches active listening, small talk, powerful questions and how to interpret written communication and non-verbal cues.
Personal branding and the GROW model close the course: a consistent professional identity, a personal tagline, a career roadmap and a long-term professional development plan.
The course is designed for complete beginners. No prior communication training is required.
Self-awareness, active listening, small talk and networking give you the everyday communication habits a first job expects.
Elevator pitches, storytelling and personal branding help you present a change of direction clearly and with confidence.
Professional emails and reports, workplace etiquette, feedback, conflict resolution and negotiation for real workplace situations.
Body language, vocal modulation, presentation skills and a personal brand are interview-relevant skills. The course teaches them; it does not guarantee outcomes.
Prerequisites: none. The course is listed at beginner level with recommended experience, and states that no prior communication training is required. It also suits professionals who want to improve their workplace communication.
These are the official learning outcomes from the course page, unchanged. Each one maps to a module.
Apply SWOT analysis and active listening techniques to strengthen workplace communication.
Build confident public speaking skills using body language, storytelling, and elevator pitches.
Develop professional email, report, and conflict resolution skills for real workplace situations.
Design a personal brand using the GROW model as your career growth capstone.
The words you choose: small talk, powerful questions, emails, reports and the structure of a presentation.
Body language, observation and the cues you read in others, in the room and in writing.
Tone and vocal modulation: how the same words land differently depending on how they are said.
Module 4 introduces the GROW model for goal-setting, applies it in professional and personal life, and uses it to revisit goals and build a professional development plan.
Teaches this course
Arundhati Govekar is a leadership and performance coach. In this course Arundhati takes you from self-awareness and active listening to public speaking, professional writing and workplace etiquette, and on to personal branding and career growth.
Board Infinity offers 1:1 coaching as its own career-support pathway. It is arranged separately with Board Infinity and is not part of enrolling in this Coursera course.
See 1:1 coachingCoaching details, availability and pricing are set out on the Board Infinity coaching page. Enrolling on Coursera does not include coaching.
Discuss your SWOT analysis, your elevator pitch or your personal brand with a practitioner.
Map how communication skills fit your goals, including the remaining courses in the specialization.
Coursera handles lessons, quizzes and the certificate. Coaching is a separate conversation about direction.
The course stands on its own. Coaching is there if you want a person in the loop.
Every lesson title and duration below is taken from the Coursera course page. Expand a module, then expand its videos, readings and assignments.
This module builds your interpersonal base by helping you identify personal strengths, weaknesses, and communication barriers. Through tools like SWOT analysis and reflective exercises, you will learn to embrace a growth mindset and develop active listening skills. The module also covers verbal, non-verbal, and para-verbal communication, along with small talk, powerful questions, observation, listening skills, networking, and interpreting non-verbal cues.
This module focuses on public speaking, stage fright, body language, vocal modulation, presentation structure, storytelling, audience interaction, Q&A, and elevator pitches.
This module trains learners in professional emails, business reports, memos, grammar, proofreading, workplace etiquette, accountability, hierarchies, collaboration, feedback, conflict resolution, negotiation, mediation, and addressing bias.
This module focuses on creating a consistent professional identity, developing a professional tagline, building an online and offline presence, and using the GROW model to create a career roadmap and professional development plan.
Module durations, counts and lesson titles reflect the Coursera course page at the time of publication. Module durations are Coursera's own estimates; the course-level estimate is 1 week at 10 hours a week.
No special software is required. The concepts are taught through videos, readings and practical exercises. A notebook for reflection exercises and goal setting is helpful but optional.
Short, focused videos on each communication skill, from SWOT analysis and active listening to the GROW model. Most run under ten minutes.
Three readings per module that go deeper into self-awareness, effective communication, public speaking, etiquette and personal branding.
A graded quiz closes each module, with a practice quiz after every topic. Module 1 adds an in-course plugin and module 3 a discussion prompt.
Helpful for the reflective exercises, your SWOT analysis, elevator pitch drafts and GROW-model career plan. Not required.
This is a concept and practice course. It does not teach or require any specific software product, and it does not lead to a professional communication certification or designation.
The skills and concepts supported by the course, grouped by how they show up in the work.
Being understood, in a room or across a table.
The written and behavioural side of a working day.
Presenting who you are and planning where you go.
Complete the course on Coursera to earn a shareable certificate from Board Infinity. Coursera lets you add it to your LinkedIn profile, resume or CV, share it on social media and use it in a performance review.
This is a Coursera course completion certificate. It is not a professional communication certification, an HR or management certification, university credit or an accredited qualification.
Add it to your LinkedIn profile from Coursera.
List it as a completed course with a verifiable record.
Share the credential where you talk about your work.
Bring it into a review as evidence of structured learning.
Interviews, presentations, emails, meetings, feedback and negotiation are everyday communication moments. These are areas where the skills from this course apply.
Giving and receiving feedback, resolving conflict and celebrating others' successes are the daily work of leading a team.
Small talk, active listening, professional emails and handling tough audiences shape how clients experience you.
Workplace etiquette, addressing bias, mediation and constructive feedback are central to people-focused work.
Business reports, memos, presentation structure and workplace hierarchies are the communication fabric of business teams.
Elevator pitches, storytelling, persuasive communication and negotiation are the tools of selling an idea or a product.
Goal setting, the GROW model, accountability and collaboration support managers planning work and developing people.
These are examples of where communication skills can matter, not promises. Board Infinity does not guarantee employment, interviews, promotions, salary outcomes or any specific role from this course.
Most of these topics can be found across blogs, videos and books. Neither route is universally better. Here is what differs.
Self-directed learning works well for many people. The comparison describes structure, not quality of outcome.
The specialization is a four-course series that moves from workplace communication to statements of purpose, resumes and interview preparation. This course is the first of the four. The specialization page lists it at a specialization-level total of 14 hours; the course's own listing is 1 week at 10 hours a week.
Self-awareness and active listening, public speaking, professional writing, workplace etiquette and personal branding.
View on Coursera Course 2The second course in the series. See the specialization page for its current outline.
View the specialization Course 3The third course in the series. See the specialization page for its current outline.
View the specialization Course 4The fourth course in the series. See the specialization page for its current outline.
View the specializationEnrolling in the specialization on Coursera gives access to all four courses. View the specialization on Coursera. Specialization-level details are set out on that page and are separate from this course's own listing.
Answers reflect the current Coursera course page.
The course is open to students, fresh graduates, career changers and early professionals, as well as anyone preparing for interviews or wanting to improve their workplace communication. No prior communication training is required.
Yes. The course is listed at beginner level and is designed for complete beginners. Prior communication or public-speaking experience is not required.
Coursera lists four outcomes: apply SWOT analysis and active listening techniques to strengthen workplace communication; build confident public speaking skills using body language, storytelling, and elevator pitches; develop professional email, report, and conflict resolution skills for real workplace situations; and design a personal brand using the GROW model as your career growth capstone.
Self-awareness, active listening, verbal, non-verbal and para-verbal communication, small talk, networking, public speaking, presentations, storytelling, elevator pitches, professional writing, workplace etiquette, feedback, conflict resolution, personal branding and the GROW model. See the syllabus for every lesson.
No. The course states that no special software is required. The concepts are taught through videos, readings and practical exercises. A notebook for reflection exercises and goal setting is helpful but optional.
Coursera lists the course at 1 week at 10 hours a week, across 4 modules. It is self-paced with a flexible schedule, so you can spread the study time over a longer period if that suits you better.
Yes. The course is fully self-paced with a flexible schedule, so it fits around work or study.
Structurally: a four-module progression from self-awareness to personal branding, graded assessments and practice quizzes after every topic, practical exercises, and a shareable certificate on completion. Free videos can teach the same topics; the course differs in structure, not in any claim of blanket superiority.
Yes. The course offers a shareable certificate after completing the required assessments under the applicable Coursera enrollment conditions. You can add it to your LinkedIn profile, resume or CV, share it on social media or use it in a performance review.
Pricing, trial and access options are shown on the Coursera course page and can vary by region and over time. Whether a certificate is included depends on the Coursera enrollment option you choose; this page makes no pricing promises.
The course teaches interview-relevant skills such as elevator pitches, body language, vocal modulation, presentation skills and personal branding. It does not guarantee interview success. The later courses in the specialization focus on SOPs, resumes and interview preparation directly.
Communication skills are relevant across many professional roles, including team leadership, client-facing, HR-related, business, sales and management roles. The course does not promise employment, promotion or any particular role.
Course support on Coursera consists of quizzes, graded assessments, an in-course plugin, a discussion prompt and structured exercises. Personal 1:1 mentorship is not part of Coursera enrollment. Board Infinity 1:1 coaching is a separate career-guidance pathway arranged with Board Infinity; see 1:1 coaching.
This course is Course 1 of the four-course Career Launchpad Essentials: SOP, Resume & Interview Prep Specialization on Coursera. The other courses cover SOP writing, resume building and interview preparation. You can enroll in this single course on its own or in the whole specialization.
No. The course is an independent educational resource created by Board Infinity for informational and educational purposes. It is not affiliated with, endorsed by, sponsored by or officially associated with any company, organization or certification body unless explicitly stated, and its content does not constitute official training material for any specific employer or certification program.
Board Infinity 1:1 coaching is a separate service from Board Infinity, not part of Coursera enrollment.
Enrollment, lessons, quizzes and the certificate all happen on the Coursera course page.
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