Quality Improvement and Management
Build a strong foundation in quality improvement, quality management systems, ISO standards, process improvement, statistical process control and customer-focused quality strategies.
Quality Improvement and Management
By Board Infinity · Offered on Coursera
Rating, reviews and enrollment as listed on the Coursera course page.
- 48 video lessons · 9 readings · 9 assignments
- Shareable certificate on completion
- Flexible schedule – fully self-paced
- Beginner level – no prior quality experience
Every method on screen
48 short lessons, from quality fundamentals to ISO standards and SPC
Certificate included
Shareable on LinkedIn the day you finish
Graded, not just watched
9 assignments across the three modules
Build the quality mindset that keeps products, processes and customers improving.
An introductory course that takes you from what quality actually means, through quality management systems and ISO standards, to customer-focused improvement.
Quality Improvement and Management is a comprehensive introduction to quality – covering fundamental concepts, advanced techniques, ISO standards and strategies for enhancing customer satisfaction. It is designed to give you the knowledge and practical understanding to apply quality improvement principles effectively in a range of settings.
The shape is consistent across all three modules: short video lessons, a reading that goes deeper, then a graded quiz on the same material. There are 48 video lessons, 9 readings and 9 assignments across roughly eleven hours.
It assumes no prior background in quality management. Module one starts at what quality means and why it matters, then the course builds outwards – through quality management systems, ISO 9000 and ISO 9001, the PDCA cycle and statistical process control, to customer perception, feedback and continuous improvement.
This is an introductory-level course designed to provide skills and knowledge in Quality Improvement and Management. It does not guarantee job placement, and it is not an accredited certification programme. It is an independent educational resource created by Board Infinity and is not affiliated with or endorsed by any certification body.
Built for the people who are already responsible for quality.
If one of these is you, the course starts exactly where you are.
Manufacturing, Quality & Production Engineers
Build stronger knowledge of product and service quality improvement, and the methods behind it.
QA & QC Professionals
Strengthen your understanding of quality systems, improvement methods and quality control.
Lean Management Students
Develop a broader understanding of quality improvement and management alongside your studies.
Quality Enthusiasts & Professionals
Build practical knowledge of quality systems, process improvement and customer satisfaction.
Team Leads & Managers
Learn how quality practices support operational excellence and customer satisfaction across a team.
Four capabilities, in the order they build.
This is a concepts and methods course – what you learn in one module is what the next one assumes.
Understand the foundations of quality
Learn the evolution of quality, the meaning of quality, customer expectations and why quality improvement matters.
Improve processes systematically
Learn the principles of quality improvement and use the PDCA cycle to plan, implement, check and improve.
Build quality management systems
Understand ISO 9000, ISO 9001, sector-specific standards, advanced quality tools and statistical process control.
Turn customer feedback into improvement
Understand customer perception, translate customer needs into requirements and build customer-centric quality strategies.
Build your quality career with someone in your corner.
A dedicated coach to talk through where you are heading, what to learn next, and how to apply quality methods to the processes you actually work with.
Book a demo session- A coach matched to your goal
- A written learning roadmap you keep
- Sessions for as long as you want them
Coaching is a separate Board Infinity service, not part of the Coursera course. Book a demo session to see whether it fits.
Goal-oriented guidance
Work out what you are actually aiming at before you decide what to learn.
A learning roadmap
A sequence that makes sense for your role, written down rather than remembered.
Career direction
An honest read on where quality skills can take you, and what is still missing.
Practical support
Someone to sanity-check how you are applying PDCA, SPC or a standard in practice.
Three modules, from quality fundamentals to customer-focused improvement.
Approximately eleven hours end to end, fully self-paced. Every module covers its objectives, lessons, readings and assessments.
In this module, learners explore the fundamental principles and practices of quality improvement, including the evolution of quality, customer expectations, quality improvement principles, quality tools and the PDCA cycle.
- Explain what quality means, how it has evolved and why quality matters today
- Describe the basic concepts of quality and the role the customer plays in determining it
- Apply the principles of quality improvement and basic quality tools to identify improvement requirements
- Use the PDCA cycle to plan, implement, check and improve, then monitor continuously
Explore quality management systems, ISO registration, ISO 9000 series standards, ISO 9001 implementation, advanced quality management tools, case studies and statistical process control.
- Explain what quality management is and evaluate the benefits of ISO registration
- Interpret the ISO 9000 series and sector-specific standards, and describe what ISO 9001 implementation requires
- Apply advanced quality management tools across industries, and recognise common challenges
- Explain statistical process control and use the 7 QC tools for continuous quality improvement
Explore customer perception, feedback, customer needs, customer-centric quality strategies, continuous improvement and future trends in customer satisfaction and quality management.
- Identify who the customer is and explain how customers perceive quality
- Translate customer needs into actionable requirements using feedback
- Design quality with the customer in mind and engage customers in improvement
- Analyse customer feedback to drive continuous improvement and build a customer-centric culture
Lesson titles, durations, readings and assessments as published on the Coursera course page. .
The quality methods you work with, and the skills you leave with.
Nothing to install – these are methods and standards, taught and demonstrated inside the course.
The PDCA cycle
Plan, do, check, act – introduced, explored in detail, then applied to real-world scenarios.
ISO 9000 & ISO 9001
The ISO 9000 series, sector-specific standards, the benefits of registration and what ISO 9001 implementation requires.
Statistical process control
What SPC is, why it matters, how it is applied in practice and how it drives continuous quality improvement.
The 7 QC tools
The seven classic quality-control tools, taught alongside the advanced quality management techniques that build on them.
The capabilities Coursera lists for this course, grouped the way the course actually teaches them.
Quality fundamentals
What quality is, and how you tell whether you have it.
- Quality Improvement
- Quality Control
- Quality Assessment
- Product Quality (QA/QC)
Process improvement
Making a process better on purpose, then keeping it there.
- Process Improvement
- Continuous Improvement Process
- Continuous Quality Improvement (CQI)
- Quality Monitoring
- Product Improvement
Quality management systems
The standards and systems that hold quality in place.
- Quality Management
- Quality Management Systems
- ISO 9000 Series
- Technical Standard
Customer experience
Quality as the customer actually experiences it.
- Customer Experience Strategy (CX)
- Customer Experience Improvement
- User Feedback
- Service Improvement
Statistical quality
Reading a process from its own data.
- Statistical Process Controls
Proof that you completed the work.
Finish the graded work and you earn a shareable certificate through Coursera – ready to add to the Licenses & Certifications section of your LinkedIn profile.
Please note: this certificate records completion of a Board Infinity course on Coursera. It is not an accredited or professional certification, and completing this course does not make you or your organisation ISO certified.
Add it to LinkedIn
Filed under Licenses & Certifications, where recruiters actually look.
Shareable certificate
Add it to your professional profile, CV or portfolio when you finish.
Demonstrate your learning
Awarded on completion of the course and its 9 assignments.
Two names on it
Board Infinity as the provider, Coursera as the platform.
Quality is the discipline behind better products, processes and experiences.
These are the places quality improvement and management skills get applied. The course is a foundation, not a job guarantee.
Quality Engineer
Apply quality improvement principles to products and processes, using the tools and standards this course covers.
QA / QC Professional
Use quality control tools, technical standards and structured improvement methods day to day.
Quality Management
Support quality management systems, ISO-aligned processes and continuous improvement initiatives.
Process Improvement
Use structured improvement methods such as PDCA to identify and address process issues.
Operations & Manufacturing
Apply quality practices and statistical process control to operational and production environments.
Customer Experience
Use customer feedback, perception and quality practices to improve customer satisfaction.
Quality is easy to talk about. Building a structured understanding is different.
Every topic in this course exists free somewhere on the internet. What a course gives you is the order, the coverage and something that checks whether you actually understood it.
This course is the foundation. Here is what builds on it.
Directions worth taking once the fundamentals, the standards and the customer view are in place. Browse Board Infinity's full catalogue on Coursera to find the specific course for each.
Explore Lean management and deeper process improvement
The natural next step once PDCA makes sense: structured methods for removing waste and improving flow across a process.
Browse the catalogue Go statisticalDevelop statistical quality skills beyond the 7 QC tools
Take SPC further – control charts, variation and process capability, applied to data from a real process.
Browse the catalogue Go customer-sideStudy quality management systems and customer experience improvement
Deepen either half of module two and three: the systems that hold quality in place, or the experience the customer actually gets.
Browse the catalogueThe most useful next step is usually not another course at all – it is applying the quality tools from this one to a real process at work. See all Board Infinity courses on Coursera.
Know exactly what you're signing up for.
Common questions
Everything learners ask before enrolling, answered plainly.
Three modules. Module one covers the fundamentals: the evolution and meaning of quality, why it matters, basic quality concepts, the customer's role, the principles of quality improvement, basic quality tools, feedback, and the PDCA cycle. Module two covers quality management systems: the benefits of ISO registration, the ISO 9000 series and sector-specific standards, ISO 9001 and its implementation, advanced quality management tools, industry applications and case studies, and statistical process control with the 7 QC tools. Module three covers customer satisfaction: customer perception of quality, feedback, translating customer needs into requirements, customer-centric quality strategies, feedback analysis and continuous improvement. That is 48 video lessons, 9 readings and 9 assignments.
No. The course starts at what quality actually means and why organisations care about it, before it introduces a single tool or standard. Coursera lists the recommended experience as beginner level, so no prior background in quality management is assumed.
Yes. It is listed on Coursera as a beginner-level course, described as an introductory course designed to give foundational knowledge and a practical understanding of quality improvement and management. It is suitable for manufacturing, quality, production, QA and QC engineers, lean management students, quality enthusiasts, and professionals wanting to deepen their knowledge.
Roughly eleven hours end to end – approximately four hours for module one, four for module two and three for module three. Coursera's own guidance is one week at ten hours a week. It is fully self-paced with a flexible schedule, so spreading it across evenings and weekends is completely fine.
Three: Fundamentals of Quality Improvement (approximately 4 hours), Quality Management Systems and Tools (approximately 4 hours) and Enhancing Customer Satisfaction through Quality (approximately 3 hours).
Nine assignments in total – three per module. Each module has two shorter topic quizzes of about fifteen minutes and one longer module quiz of about sixty minutes. There are also nine readings, three per module, at fifteen minutes each.
Yes. Module two includes Understanding the ISO 9000 Series and Sector-Specific Standards (8 minutes) and Exploring the Benefits of ISO Registration (4 minutes), along with a reading on quality management basics.
Yes. Module two includes The Requirements of ISO 9001 and Its Implementation (6 minutes). To be clear about what that means: the course teaches you what the standard requires and what implementing it involves. Completing the course does not make you or your organisation ISO certified – ISO certification is issued by accredited certification bodies, not by a course.
Yes, across four lessons in module one: The PDCA Cycle: An Introduction, Detailed Exploration of the PDCA Cycle, Application of PDCA in Real-World Scenarios and Continuous Monitoring and Improvement for Quality Enhancement.
Yes. The final section of module two is dedicated to it: an overview, Introduction to SPC and Its Importance, The 7 QC Tools for Quality Control, Real-Life Applications of SPC and Continuous Quality Improvement with SPC, plus a reading on statistical process control and a graded quiz.
They are the seven classic quality-control tools used to investigate and control process variation – conventionally the check sheet, histogram, Pareto chart, cause-and-effect (fishbone) diagram, scatter diagram, control chart and stratification. The course introduces them in module two, inside the statistical process control section, alongside the advanced quality management tools that build on them.
An entire module. Module three covers who the customer is, how customers perceive quality, the importance of feedback, translating customer needs into requirements, designing quality with the customer in mind, engaging customers, case studies on turning feedback into action, feedback analysis tools, developing a customer-centric culture, and future trends in customer satisfaction and quality management.
Yes – Coursera lists a shareable certificate for this course. It records completion of the course and its assessments. It is not an accredited or professional certification, and it is not an ISO certification.
Yes. Coursera lists “Add to your LinkedIn profile” for this course, which puts it in the Licenses & Certifications section of your profile.
Yes. Coursera lists a flexible schedule and learning at your own pace, with a suggested pace of one week at ten hours a week.
On Coursera. This page is Board Infinity's own overview of the course – enrollment, payment, video lessons, assessments and the certificate all happen on Coursera, where the course is taught in English with 7 languages available.
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Ready to build stronger quality improvement skills?
Learn the fundamentals of quality improvement, quality management systems, process improvement and customer-focused quality – at your own pace.
3 modules · 48 video lessons · 9 readings · 9 assignments · ≈ 11 hours · beginner level