Operations Metrics, KPIs & Sector Benchmarks is a structured track of 13 lessons that build a complete, interview-ready understanding of the topic. Work through them in order, then use the quiz and flashcards in each lesson to revise.
What this course covers
- The Operations Metrics Map: Which Metric for Which Question - A single map organising operations metrics by the question each answers.
- Productivity, Efficiency & Utilisation Metrics - Three measures routinely confused, defined and computed separately.
- Overall Equipment Effectiveness Explained and Calculated - Availability, performance and quality multiplied out, with a worked example.
- Quality Metrics: Defect Rates, Yield & Right First Time - The quality measures, including rolled throughput yield across steps.
- Delivery Metrics: On-Time, In-Full & Fill Rate - Service measures, and how the definition changes the number reported.
- Inventory Metrics and the Cash-to-Cash Cycle - Turns, days of supply and the full cash conversion cycle, computed.
- Logistics Cost Metrics and Cost per Unit Moved - Freight cost as a percentage of sales, cost per case and per kilometre.
- Procurement Metrics: Savings, Compliance & Supplier Performance - Measuring procurement without rewarding savings that never materialise.
- Planning Metrics: Forecast Accuracy, Adherence & Schedule Stability - The planning measures that predict downstream disruption.
- Sustainability and Safety Metrics in Operations - Emissions intensity, waste, energy and the safety measures that matter.
- Building an Operations Dashboard Leadership Reads - Choosing few metrics, laying them out and driving a daily rhythm.
- Indian Sector Benchmarks for Operations Metrics - Benchmark ranges by Indian sector, each with source and period stated.
- Using AI to Monitor Metrics and Flag Deviations - Anomaly detection on operational metrics, tuned to avoid alert fatigue.