AON Consulting is a global professional services firm renowned for its expertise in risk, retirement, and health solutions. By combining robust data, advanced analytics, and deep industry knowledge, AON helps organizations navigate volatility, make better decisions, and achieve measurable business outcomes.
Its clients span insurers, financial institutions, and enterprises across sectors where operational resilience, regulatory compliance, and customer experience are mission-critical. In this environment, the Business Analyst plays a pivotal role, translating complex datasets and stakeholder needs into clear, actionable insights that shape how work gets done.
This comprehensive guide provides essential insights into the Business Analyst at AON Consulting, covering required skills, responsibilities, interview questions, and preparation strategies to help aspiring candidates succeed.
1. About the Business Analyst Role
In AON Consulting’s hybrid NCR-based team, the Business Analyst is a core contributor to Target Operating Model (TOM) programs across Health, Insurance, and Shared Services. The role centers on conducting strategic business reviews and detailed activity analyses, working with large, complex datasets to assess performance, risks, and efficiency opportunities.
You will synthesize qualitative and quantitative findings into structured insights, storyboards, and recommendations, enabling leaders to optimize processes, strengthen controls, and deliver consistent client and colleague experiences across regions.
Functionally, this role sits at the intersection of business operations, data and analytics, and transformation governance. You will author business requirements, design future-state processes, and develop standardized SOPs, playbooks, and TOM toolkits to drive adoption at scale. Using Excel, Power BI, and Tableau, you will build clear visualizations, scenario models, and decision support artifacts for senior stakeholders. The work is highly visible and strategically important aligning change initiatives to enterprise goals, embedding controls, and enabling data-driven execution across AON’s priority functions.
2. Required Skills and Qualifications
Strong analytical rigor, operating model design expertise, and clear communication are essential. Candidates should combine insurance/financial services domain knowledge with hands-on experience in process analysis and data visualization to shape TOM outcomes.
Educational Qualifications
- Mandatory: Bachelor's degree in Business, Finance, Economics, Engineering, Data/Analytics, or a related field.
- Strongly Preferred: Relevant professional certifications such as Lean Six Sigma, CBAP (Certified Business Analysis Professional), PMP (Project Management Professional), or Agile/Scrum certifications.
Key Competencies
- Target Operating Model (TOM) Design and Implementation: Expertise in conducting strategic business reviews, detailed activity analysis, and designing future-state operating models for complex business functions. This includes creating standardized TOM frameworks, playbooks, and toolkits for enterprise-wide adoption.
- Business Process and Data Analysis: Advanced skill in analyzing and visualizing business processes, working with large and complex datasets, and performing both qualitative and quantitative assessments to identify improvement opportunities.
- Requirements Development and Strategic Storytelling: Ability to translate analytical findings into clear business requirements, structured insights, and compelling storyboards to communicate actionable recommendations to senior stakeholders.
- Governance and Implementation Support: Experience in supporting governance, risk, and control activities within operating model transformations, ensuring changes are effectively embedded and managed.
Technical Skills
- Data Analysis and Visualization Tools: High proficiency in Microsoft Excel for analysis and modeling, and data visualization tools like Power BI and Tableau for creating dashboards and reports.
- Insurance and Financial Services Domain: Strong, prior business analysis experience within insurance, financial services, or large corporate environments. Specific experience in insurance brokerage, underwriting, or claims operations is a key requirement.
- Process Modeling and Documentation: Skill in process mapping, designing operating procedures, and creating documentation that supports the implementation of new operating models.
- Scenario Modeling and Analysis: Ability to build models to assess different operational scenarios and their potential impact on the business.
3. Day-to-Day Responsibilities
Below is a typical cadence of responsibilities aligned to TOM delivery and stakeholder outcomes.
- Conduct strategic business reviews and detailed activity analysis for key functions like Health, Insurance, and Shared Services.
- Work with large, complex datasets to perform qualitative and quantitative assessments.
- Translate analytical findings into structured insights, storyboards, and actionable recommendations.
- Develop business requirements and design future state processes and operating procedures.
- Create standardized Target Operating Model (TOM) frameworks, including playbooks and toolkits for consistent regional adoption.
- Perform data collection, analysis, and process visualization using tools like Excel, Power BI, and Tableau.
- Conduct scenario modeling and support governance, risk, and control activities.
4. Key Competencies for Success
Beyond core analysis and documentation, these competencies differentiate high performers who deliver sustainable TOM outcomes and stakeholder trust.
- Structured, hypothesis-driven thinking: Frames ambiguous problems, tests assumptions with data, and iterates rapidly toward actionable solutions.
- Data storytelling for executives: Distills complex analysis into compelling narratives and visuals tailored to senior stakeholders.
- Change management & adoption: Anticipates resistance, supports training and communications, and measures adoption and value realization.
- Insurance domain fluency: Understands brokerage, underwriting, and claims processes to ground recommendations in real operational context.
- Controls and risk orientation: Designs processes that are efficient and well-governed, aligning with enterprise risk and compliance expectations.
5. Common Interview Questions
This section provides a selection of common interview questions to help candidates prepare effectively for their Business Analyst interview at AON Consulting.
Connect your experience to TOM work, insurance/financial services context, and data-driven problem solving.
Show alignment with AON’s mission to improve decisions through data and analytics.
Highlight relationship building, structured storytelling, and measurable outcomes.
Emphasize framing, synthesis, and clear recommendations tied to value.
Discuss value vs. effort, risk, dependencies, and data-backed trade-offs.
Cover data validation, assumption testing, and collaborative resolution.
Explain iterative discovery, hypothesis testing, and rapid feedback cycles.
Mention stakeholder mapping, communication plans, and adoption metrics.
Discuss planning horizons, cadenced reviews, and buffer management.
Explain RACI, action logs, and clear success criteria.
Use STAR structure and quantify outcomes; tie behaviors to TOM impact and client value.
Outline current-state assessment, capability model, future-state processes, KPIs, and adoption plan.
Cover sampling, time capture, workload drivers, and validation with SMEs.
Discuss clear, consistent models that enable control design and handoffs.
Mention profiling, reconciliation, outlier checks, and lineage understanding.
Compare enterprise integration, DAX/Power Query vs. visual flexibility, and audience needs.
Examples: quote-to-bind, loss ratio inputs, cycle time, FNOL-to-settlement, NPS, rework rates.
Define control objectives, map to risks, add preventive/detective steps and monitoring.
Set assumptions, sensitivities, and stress cases; present implications and recommendations.
Use a core model plus localized variants; strict versioning and traceability.
Define leading/lagging indicators, baselines, targets, and governance cadence.
Anchor technical answers in tangible TOM artifacts models, dashboards, BRDs, and KPIs.
Propose a harmonized TOM with standard KPIs, local exceptions, and phased rollout.
Reconcile sources, define golden records, document lineage, and remediate root causes.
Low-complexity, high-impact changes with measurable benefits and minimal risk.
Clarify risk, show incident scenarios, quantify impact, and co-design pragmatic controls.
Drill into volume mix, backlog, handoffs, rework, staffing, seasonality, and policy changes.
Use change control, re-estimate benefits/timeline, and get sponsor decisions documented.
Purpose, roles, steps, evidence, frequency, thresholds, exceptions, and audit trail.
Segment error types, root-cause Pareto, control gaps, and training needs; test remedies.
Define benefit KPIs, owners, tracking cadence, and remediation triggers upfront.
Combine impact, likelihood, control strength, and regulatory exposure into a score.
Frame scenarios with clear assumptions, options, and a recommended path with risks and mitigations.
Pick one with clear before/after metrics, artifacts, and adoption results.
Explain users, decisions enabled, and quantified improvements.
Discuss version control, requirements IDs, and linkage to test cases.
Tie exposure to brokerage, underwriting, or claims and relevant KPIs.
Highlight localization vs. standardization and governance mechanisms.
Define outcome metrics: cycle time, quality, cost-to-serve, control effectiveness.
Show empathy, evidence-based dialogue, and mutually agreed success criteria.
Cover rituals, tooling, and documentation to keep teams aligned.
Map regulatory/operational risks to process steps and define controls early.
Align to AON’s data-led impact, TOM scale, and hybrid teamwork culture.
Prepare concise, metric-backed stories that mirror the responsibilities and tools listed in the JD.
6. Common Topics and Areas of Focus for Interview Preparation
To excel in your Business Analyst role at AON Consulting, it’s essential to focus on the following areas. These topics highlight the key responsibilities and expectations, preparing you to discuss your skills and experiences in a way that aligns with AON Consulting objectives.
- Target Operating Model (TOM) design: Study capability models, org/process design, control frameworks, and measurable adoption plans to articulate end-to-end TOM blueprints.
- Process and activity analysis: Practice mapping current-state workflows, workload drivers, and bottlenecks; be ready to quantify benefit opportunities with defensible baselines.
- Data visualization and analytics: Refresh Excel, Power BI, and Tableau skills especially data shaping, KPI design, and executive dashboards that drive decisions.
- Insurance operations fluency: Review brokerage, underwriting, and claims lifecycles, core metrics (e.g., cycle time, rework), and controls relevant to risk and compliance.
- Governance, risk, and controls (GRC): Understand how to translate risks into preventive/detective controls, define monitoring, and support scenario modeling.
7. Perks and Benefits of Working at AON Consulting
AON Consulting offers a comprehensive package of benefits to support the well-being, professional growth, and satisfaction of its employees. Here are some of the key perks you can expect
- Competitive compensation with performance-linked variable pay: Fixed and variable components aligned to impact and outcomes.
- Hybrid work under AON’s flexible working framework: Supports collaboration and work-life balance while delivering client value.
- Health, retirement, and wellbeing programs: Comprehensive benefits that typically include healthcare and financial wellbeing (offerings vary by country and role).
- Learning and professional development: Opportunities to upskill through role-relevant training, knowledge sharing, and support for professional growth.
- Inclusive culture and colleague networks: A focus on inclusion and community through global initiatives and colleague resource groups.
8. Conclusion
AON Consulting’s Business Analyst role sits at the heart of data-driven transformation designing Target Operating Models, standardizing processes, and enabling governance across Health, Insurance, and Shared Services. Success hinges on rigorous analysis, clear storytelling, and stakeholder alignment, backed by strong skills in Excel, Power BI, and Tableau.
By mastering TOM design, process and activity analysis, and industry-specific nuances, candidates can demonstrate immediate value. AON’s hybrid environment, meaningful work, and structured frameworks create a strong platform for impact and growth. Prepare concrete, metric-backed examples that show how your work improved performance, controls, and client outcomes and be ready to translate these results into AON’s context.
Tips for Interview Success:
- Show TOM mastery: Bring a concise case that covers as-is, to-be, KPIs, and adoption plus quantified benefits.
- Lead with data stories: Present dashboards and models that influenced decisions; highlight the “so what.”
- Connect to insurance ops: Tie examples to brokerage, underwriting, or claims metrics and controls.
- Evidence governance thinking: Explain how you embedded preventive/detective controls and monitoring.