Employee Relations, Grievance & Industrial Relations is a structured track of 13 lessons that build a complete, interview-ready understanding of the topic. Work through them in order, then use the quiz and flashcards in each lesson to revise.
What this course covers
- What Employee Relations Covers and Why It Escalates - The issues that become disputes, and the early signals HR usually misses.
- Designing a Grievance Procedure People Trust - Stages, timelines, escalation and the anonymity question.
- Conducting a Fair Workplace Investigation - Planning, evidence, interviewing and writing findings that withstand challenge.
- Progressive Discipline & Principles of Natural Justice - The discipline ladder, and the procedural fairness requirements at each rung.
- Misconduct, Domestic Enquiry & Show-Cause Procedure in India - How a domestic enquiry is run in India, and the errors that void the outcome.
- Conflict Resolution Modes and Choosing One Deliberately - The five conflict modes, and reading a situation to pick the right one.
- Trade Unions, Recognition & Collective Bargaining in India - Recognition, negotiation, settlements and the long-term relationship.
- Strikes, Lockouts & Dispute Resolution Machinery - The legal process when a dispute escalates, and HR's role at each stage.
- Managing Redundancy, Retrenchment & Layoffs Lawfully - Selection criteria, notice, compensation and approvals under Indian law.
- Terminations: Documentation, Communication & Litigation Risk - Building the file, running the conversation, and the exposure created by shortcuts.
- Psychological Safety, Whistleblowing & Speak-Up Culture - Why people stay silent, and the mechanisms that genuinely surface problems.
- AI in Employee Relations: Case Triage and the Limits of Automation - Triaging grievances with AI support, and why investigations must stay human.
- Case Study: Handling a Shop-Floor Dispute Before It Escalates - A live dispute worked through, from first grievance to settled outcome.