Operations, Supply Chain & Cost Transformation is a structured track of 13 lessons that build a complete, interview-ready understanding of the topic. Work through them in order, then use the quiz and flashcards in each lesson to revise.
What this course covers
- The Operations Case Structure - Structuring an operations problem around flow, capacity, quality and cost.
- Process Mapping and Finding the Bottleneck - Mapping a process end to end and locating the true constraint.
- Capacity, Throughput & Utilisation Analysis - The arithmetic of capacity, and why high utilisation can destroy service.
- Lean, Waste Elimination & Continuous Improvement - The waste categories, and running improvement without a consultant present.
- Quality, Defects & the Cost of Poor Quality - Quantifying what defects actually cost, including the invisible components.
- Supply Chain Design, Network & Inventory Decisions - Network footprint, service trade-offs and inventory policy, with the maths.
- Procurement, Sourcing & Vendor Negotiation Levers - Category strategy, should-cost analysis and the levers that survive negotiation.
- Supply Chain Resilience After Recent Global Disruptions - Diversification, near-shoring and buffer design, and what each costs.
- Cost Transformation Programmes and Zero-Based Budgeting - Running a cost programme that holds after the consultants leave.
- Workforce Productivity & Span of Control in Operations - Finding real capacity in an organisation without arbitrary headcount cuts.
- Automation and AI in Operations Consulting - Where automation and AI genuinely change operations economics, and where not.
- Case: A Warehouse Network Redesign - A network case with locations, cost to serve and a recommended footprint.
- Case: Reducing Cost to Serve Without Hurting Service - A cost-to-serve case where the obvious cut would break the service promise.